Warehouse Admin

BEECRUIT PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

BEECRUIT PTE. LTD. is seeking a detail-oriented warehouse administrator to manage returns, customer inquiries, and warehouse documentation in a fast-paced environment.

You will coordinate with customers, partners, and internal teams to ensure accurate records and timely resolutions, while maintaining filing systems and supporting inventory checks.

Qualifications

• Strong attention to detail in documentation and records.
• Clear communication with customers and internal teams.
• Ability to coordinate with multiple stakeholders to resolve issues.

Responsibilities

• Process and coordinate returned goods from customers and delivery partners.
• Verify returned items against relevant documents and system records.
• Inspect and record the condition and quantity of returned goods.
• Coordinate with warehouse and relevant internal teams on discrepancies, damaged items, and return-related issues.
• Update return transactions accurately in the relevant system.
• Maintain proper documentation and records for all return activities.
• Respond to customer enquiries regarding returns, deliveries, and order status.
• Provide timely updates and follow up on customer requests and issues.
• Coordinate with customers, warehouse teams, transport providers, and internal stakeholders to resolve operational issues.
• Handle customer complaints professionally and elevate issues when necessary.
• Ensure service requests are followed up and completed within agreed timelines.
• Prepare, process, and maintain warehouse-related documentation.
• Update operational records and reports accurately.
• Support inventory checks and investigate discrepancies when required.
• Maintain proper physical and electronic filing systems.
• Assist with general warehouse administrative and operational duties as assigned.

Skills

Attention to detail

Communication

Coordination

Problem solving

Team collaboration

Tools

Excel

Outlook

WMS/ERP systems

Job description

Key Responsibilities:

Returns Management

• Process and coordinate returned goods from customers and delivery partners.
• Verify returned items against relevant documents and system records.
• Inspect and record the condition and quantity of returned goods.
• Coordinate with warehouse and relevant internal teams on discrepancies, damaged items, and return-related issues.
• Update return transactions accurately in the relevant system.
• Maintain proper documentation and records for all return activities.

Customer Service & Coordination

• Respond to customer enquiries regarding returns, deliveries, and order status.
• Provide timely updates and follow up on customer requests and issues.
• Coordinate with customers, warehouse teams, transport providers, and internal stakeholders to resolve operational issues.
• Handle customer complaints professionally and elevate issues when necessary.
• Ensure service requests are followed up and completed within agreed timelines.

Warehouse Administration

• Prepare, process, and maintain warehouse-related documentation.
• Update operational records and reports accurately.
• Support inventory checks and investigate discrepancies when required.
• Maintain proper physical and electronic filing systems.
• Assist with general warehouse administrative and operational duties as assigned.

Requirements

• Previous experience in warehousing will be an advantage.
• Familiarity with warehouse operations and inventory processes is preferred.
• Comfortable communicating with customers and coordinating with multiple stakeholders.
• Good attention to detail and accuracy when handling documentation and system updates.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Experience with WMS, ERP, or warehouse systems will be an advantage.
• Strong communication, coordination, and problem-solving skills.
• Able to work independently and as part of a team in a fast-paced environment.