Waiter Supervisor

PICA WORLD PTE. LTD.; Singapore; On-site; SGD 47,000 - 67,000; Full time

Job summary

PICA WORLD PTE. LTD. is seeking a Waiter Supervisor to lead service operations and ensure a high-quality dining experience. You will guide staff, balance seating, and uphold revenue, quality, and safety standards in a fast-paced environment.

The role requires strong management skills, F&B knowledge, and the ability to oversee both front and back of house, ensuring smooth restaurant performance and excellent guest service.

Qualifications

• Proven work experience as a Restaurant Manager or Hospitality Manager.
• Proven customer service experience as a manager.
• Extensive F&B knowledge and ability to recall ingredients and dishes.
• Familiarity with restaurant management software / POS.
• Strong leadership, motivational and people skills.
• Acute financial management skills.

Responsibilities

• Lead all aspects of service operations and maintain high standards.
• Deliver a high-quality menu and motivate staff to serve well.
• Maintain revenue, profitability and quality goals for the restaurant.
• Ensure efficient operation, and maintain high production, productivity and customer-service standards.
• Oversee dining room, check-in with customers and balance seating capacity.
• Set work schedules, oversee food prep and ensure health and safety compliance.
• Lead by example during busy moments to keep service smooth.
• Ensure customers have pleasant dining experiences.

Skills

Management skills

Leadership

Customer service

F&B knowledge

POS familiarity

Financial management

Dining room oversight

Education

Business Administration degree

Tools

POS software

Job description

We are looking for a Waiter Supervisor to lead all aspects of our Service operations. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Waiter Supervisor responsibilities include maintaining the restaurants revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you'll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

• Proven work experience as a Restaurant Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software/ POS
• Strong leadership, motivational and people skills
• Acute financial management skills
• Degree in Business Administration; hospitality management or culinary schooling is a plus