VP, End User Engineering Lead, Future Ready Technology, Group Technology

DBS; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

DBS Asia Hub in Singapore is seeking a Lead End User Services Engineer to own strategy, architecture, governance and lifecycle management of enterprise endpoint platforms, delivering secure, resilient endpoint services while driving modernization.

The role leads engineering teams, sets the multi-year roadmap, and ensures SOE governance, change and problem management, audit readiness and compliance across Windows and MacOS endpoints.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or Engineering or equivalent.
• Strong prioritization, responsiveness and customer service in a fast-paced, technical banking environment.
• Deep technical knowledge of endpoint engineering for Windows and MacOS, SOE design and lifecycle management.
• Experience in banking environments and cross-functional collaboration.
• Excellent verbal and written communication in English.

Responsibilities

• Define the end user services engineering roadmap aligned to business priorities and standards.
• Lead teams delivering Windows and MacOS endpoint services, security controls and platform modernization.
• Establish and maintain SOE governance, change management and problem management frameworks.
• Act as gatekeeper for SOE changes, oversee audit responses, risk remediation and compliance.
• Drive endpoint security initiatives including OS lifecycle management and hardening.
• Partner with infrastructure, security and business stakeholders to ensure service reliability and operational excellence.
• Lead, coach and develop a high performing team of endpoint engineers and provide technical guidance.

Skills

Windows endpoint management

MacOS endpoint management

SOE governance

Change management

Problem management

Endpoint security

Team leadership

Stakeholder collaboration

English communication

Education

Bachelor’s degree in Computer Science, Information Systems, or Engineering

Job description

Business Function Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Role

Lead the end user service engineering, with accountability for the strategy, architecture, engineering, governance and lifecycle management of enterprise endpoint platforms in delivering secure, resilient, and compliant endpoint services while driving technology modernization initiatives.

Responsibilities

Define the end user services engineering and multi year roadmap, aligned to business priorities, technology standards. Lead engineering teams in the delivery of Windows and MacOS endpoint services, security controls, and platform modernization initiatives. Establish and maintain Standard Operating Environment (SOE) governance, change management, and problem management frameworks. Act as the gatekeeper for SOE changes and governance activities Oversee audit responses, risk remediation activities, and compliance requirements. Drive endpoint security initiatives such as application control, operating system lifecycle management, and Windows/MacOS platform hardening. Partner with infrastructure, security, and business stakeholders to ensure service reliability and operational excellence. Lead, coach and develop a high performing team of endpoint engineers and provide technical guidance to the team for end user computing guidance. Leading and supporting team members. Maximizing team performance and value delivery while supporting individual career aspirations.

Requirements

The ideal candidate will be well organized, process focused, and self-driven as this is a fast-paced and highly technical environment. Someone wanting to learn and grow with an organization will thrive in this role. The role requires excellent prioritization, responsiveness, and customer service, along with excellent verbal and written communication skills. Deep technical knowledge of endpoint engineer for Windows and MacOS, SOE design, configuration management, lifecycle management of endpoint from provisioning, maintenance to decommission. Experience with conducting research into emerging technologies and applying research to business; skilled in comprehensive testing of new technologies to ensure problem free deployment to users. Excellent analytical, management and planning skills Knowledge of program and project management methodologies and tools; track record of success in managing IT projects; effective problem solving abilities; motivated to develop creative solutions to common processes or problems Able to work independently and as a team English speaking and good communication skills. Providing systems support and implementation, include regional support. Experience in working in banking environment is preferred Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization. Bachelor’s degree in Computer Science, Information Systems, or Engineering (or similar) OR combination of relevant professional experience and education.

Location: DBS Asia Hub

Job: Technology Schedule: Regular Employee Status: Full time

DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.