VP, Customer Engagement & Risk—APAC

Mastercard Inc.

Singapore

On-site

SGD 300,000 - 520,000

Full time

10 days ago

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Job summary

Mastercard is seeking a Vice President of Customer Engagement and Performance for Asia Pacific. You will lead a distributed team to optimize customer engagements, improve risk management, and strengthen fraud controls across the APAC region.

The role emphasizes collaboration with regional management to align with global franchise priorities and ensure high-quality, secure transactions. The position requires extensive experience in payments, risk and compliance, superior leadership, and the

Qualifications

Over 10 years of management experience in payments, risk, fraud and compliance.
Strong analytical and communications skills.
Strong customer facing skills.
Ability to interact effectively with internal and external business partners.
Periodic travel required.

Responsibilities

Create and communicate a regional customer engagement approach for APAC in partnership with region management.
Refresh the strategy; assist customers in protecting brand integrity and mitigate payment risk.
Lead initiatives to address Franchise vulnerabilities and events in a timely manner.
Interface with colleagues across the organization to address critical care issues promptly.
Support MIS analysis using Mastercard data and insights.
Leverage Mastercard products and industry best practices to improve transaction reliability and security.
Develop and coach team members to meet performance objectives.