VP - CRM and Client Analytics (Client Insight), JANA and Asia South

Citibank (Switzerland) AG; Singapore; On-site; Confidential; Full time

Job summary

Citi Singapore is seeking a proactive Institutional Sales professional to engage stakeholders, translate business needs into actionable requirements, and deliver best-in-class distribution solutions. You will collaborate across Markets and Citi businesses to set up a robust, interoperable framework.

In this role, you will partner with sales technology leaders, work with Risk and Operations, and guide technology resources to achieve alignment with in-business goals, while ensuring data integrity

Qualifications

• Initiative to structure and drive projects from idea to completion.
• Strong analytical thinking and problem-solving abilities.
• Excellent interpersonal skills and relationship-building across levels of the organization.
• Experience leading or coordinating across technology and business teams.

Responsibilities

• Identify business needs with stakeholders and design solutions for Sales implementation.
• Understand and set up Markets framework for cross-functional success across Citi.
• Partner with sales technology leaders to standardize systems for maximum impact.
• Collaborate with Risk and Operations to deliver end-to-end solutions.
• Guide technology resources on- and offshore while aligning to business priorities.
• Oversee data procurement, organization and distribution within Markets and Citi.
• Ensure strong marketing/communication strategy; analyze adoption metrics and drive improvements.
• Maintain data integrity and regulatory compliance across platforms.

Skills

Initiative-driven

Analytical skills

Interpersonal & relationship-building

People management

Communication & presentation

Education

Bachelor’s Degree

Master’s degree

Job description

Responsibilities

• Engage with relevant stakeholders to identify business needs and requirements to best empower this Sales, designing best-in-class solutions and ensuring their successful implementation.
• Understand the Markets framework, and set it up for success, leveraging the interoperability between Markets, its constituent businesses and the broader Citi businesses where applicable.
• Partner with in-business sales technology leaders to create a systems standard that is stronger than the sum of its parts, focusing on areas of maximum impact.
• Collaborate with the second line in Risk and Operations to deliver solutions that can be deployed end to end.
• Work with Technology partners to manage the work slate and help directly guide technology resources on- and offshore while staying involved with in-business goals and aligning to those priorities.
• Oversee the procurement, organization, and distribution of client data within Markets and across to broader Citi, as relevant.
• Ensure strong marketing and communication strategy across the organization; analyze, report and track adoption metrics, and put in place initiatives to increase.
• Engage on efforts relevant to ensuring the integrity and quality of data / content across the platforms, and the necessary compliance with all data privacy and other regulatory mandates.
• Help develop forward-looking vision and strategy to build / maintain state-of-the-art distribution platforms into the future, staying current on relevant external developments in the CRM space.

Knowledge & Experience Requirements

• Knowledge & Experience Requirements: Bachelor’s Degree a must; masters a plus.
• Technology and Analytics knowledge a plus.
• Track record of excellent performance in related role Strong ability to pull together Technology teams across the franchise to advance business goals.
• Prior experience as a critical partner/liaison bringing together Business & Technology teams.

Skill Requirements

• Initiative and ability to structure and drive projects from idea to completion are a must.
• Strong critical thinking and analytical skills
• Strong interpersonal and relationship-building skills; must be comfortable interacting with all levels of the organization.
• Strong people management / team development skills.
• Effective communication and presentation skills.

Personal Qualities

• A self-starter who takes ownership and accountability.
• Able to work effectively under pressure in a fluid environment.
• Focused attention to detail and high standards for quality and accuracy in his/her work product.

Job Family Group: Institutional Sales

Job Family: Investor Sales

Time Type: Full time

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