VoIP Support Engineer | Troubleshooter & Customer Advocate

CAL4CARE PTE. LTD.; Singapore; On-site; SGD 40,000 - 68,000; Full time

Job summary

CAL4CARE PTE. LTD. is seeking a Technical Support Engineer to take ownership of customer issues and guide them to resolution across VOIP servers, software applications, and hardware environments.

You will diagnose and troubleshoot technical problems, communicate clearly with clients, and escalate complex cases as needed. Travel to customer sites on short notice may be required to ensure systems stay fully functional.

Qualifications

• Proven work experience as a Technical Support Engineer handling VOIP servers and related tech.
• Strong troubleshooting, problem-solving and communication skills.
• Willingness to travel to customer sites on short notice.

Responsibilities

• Take ownership of customer issues and resolve them.
• Research, diagnose, troubleshoot and identify solutions.
• Escalate unresolved issues to internal teams per procedures.
• Provide prompt feedback to customers and document knowledge.
• Log all issues and track them to resolution.
• Prepare reports and maintain client relationships.

Skills

Technical support

Troubleshooting

Problem solving

Communication

Customer service

Multi-tasking

Tools

VOIP server

Job description

CAL4CARE PTE. LTD. is seeking a Technical Support Engineer to take ownership of customer issues and guide them to resolution across VOIP servers, software applications, and hardware environments.

You will diagnose and troubleshoot technical problems, communicate clearly with clients, and escalate complex cases as needed. Travel to customer sites on short notice may be required to ensure systems stay fully functional.