Visitor Experience (Part timer at Singapore Air Force Museum)

DEFENCE COLLECTIVE SINGAPORE LTD.; Singapore; On-site; SGD 21,000 - 30,000; Part time

Benefits offered by this job

Part-time Incentive allowance

Overtime payment

Staff discount

Singapore Discovery Centre membership

Transport reimbursement

Opportunity to convert to full-time

Job summary

Defence Collective Singapore Ltd. is seeking a part-time visitor services assistant to create engaging experiences for guests at SAFM. You will represent the museum, build rapport, and guide tours and activities across various stations such as ticketing, F&B, exhibitions, theatre, and interactive games.

The role emphasizes guest satisfaction, strong communication, and the ability to handle diverse audiences with a service-oriented mindset. A positive, energetic team player is ideal.

Qualifications

• Guest-centric and service oriented.
• Enthusiastic in learning & performing a variety of operational and administrative work tasks.
• Patient and tactful when handling challenging situations.
• Enjoys interacting with people from diverse backgrounds.
• Comfortable with speaking to an audience.
• Excellent time-management and prompt in decision-making.
• Fluent in English and another language.

Responsibilities

• Create a positive and engaging experience for all visitors of SAFM, and ensure SAFM’s narrative is preserved and applied during daily operations.
• Represent Singapore Air Force Museum to deliver the best guest experience.
• Build rapport with guests and manage their needs and expectations.
• Engage guests and deliver tour spiels, narrations and explanations on artefacts, exhibits and activities/games.
• Perform operations at various stations such as Ticketing Reception, F&B and Retail, Exhibitions/Galleries, Theatre and Playground.
• Prepare and facilitate indoor/outdoor activities and ensure safe experiences.
• Provide first-level service recovery and assist with ticketing numbers and POS reconciliation.
• Ensure exhibits, facilities and equipment are serviceable through routine checks.

Job description

We offer the following benefits to our Part-time team members:

1. Part-time Incentive allowance - Eligibility is subject to meeting the minimum monthly working hours requirement
2. Overtime payment
3. Staff discount at the Company's retail and F&B outlets
4. Singapore Discovery Centre membership (you may refer to our website for the full list of membership benefits)
5. Transport reimbursement - Provided for duties performed outside official working hours
6. Opportunity to convert to full-time – Subject to availability of position and good performance

Duties and Responsibilities

To create a positive and engaging experience for all visitors of Singapore Air Force Museum (SAFM), a member of Defence Collective Singapore Limited (DCS), and ensure that SAFM’s narrative is preserved, managed and consistently implemented during the day-to-day operations to achieve guest satisfaction.

Represent Singapore Air Force Museum in creating the best experience for guests.

• Build rapport with guests and manage their needs & expectations.
• Engage guests and deliver tour spiels, narrations and explanations on artefacts, exhibits and activities / games.
• Performs operational roles in various stations such as

• Ticketing Reception, F&B and Retail
• Exhibitions / Galleries
• Theatre, Playground

• Prepare and facilitate fun and exciting indoor/outdoor activities.
• Provide the first level of service recovery.
• Responsible for ticketing numbers consolidation & POS reconciliation.
• Ensure the serviceability of exhibits, facilities and equipment by performing routine checks and basic corrective measures.
• Prioritise the safety of guests and perform first aid if necessary.
• Training is provided for the leading of tours and activities/games.

REQUIREMENTS

• Guest-centric and service oriented
• Enthusiastic in learning & performing a variety of operational and administrative work tasks
• Patient and tactful when handling challenging situations
• Enjoys interacting with people from diverse backgrounds
• Comfortable with speaking to an audience
• Excellent time-management and prompt in decision-making
• Fluent in English and another language

Uniform provided.