VIP Concierge & Reservations Specialist

Marina Bay Sands; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

Marina Bay Sands is seeking a customer service professional to handle patrons' and internal stakeholders' inquiries via email and phone, ensuring timely and professional responses and follow-ups. You will assist with room reservations, travel arrangements, event registrations and promotions, while maintaining accurate patron data and up-selling where appropriate.

The role requires Mandarin communication with English proficiency, excellent communication skills, and competence with Outlook and

Qualifications

• Diploma or higher in Hospitality, Business, Marketing or related discipline.
• Prior Call Center or Customer Service experience preferred.
• Excellent verbal and written communication; Mandarin and English proficiency.

Responsibilities

• Attend to patrons’ enquiries via email and phone, ensuring timely and professional responses.
• Follow up on outstanding enquiries and feedback with patrons and stakeholders.
• Register patrons for rooms, flights, transfers, events and promotions.
• Assist with reservations and program creation; maintain accurate patron data.
• Upsell room categories to maximize revenue and deliver high-quality service.
• Escalate incidents to supervisor when clarification is required and ensure KPIs are met.

Skills

Mandarin

English proficiency

Telephone etiquette

Outlook

Microsoft Office

Education

Diploma or higher in Hospitality/Business/Marketing

Tools

Outlook

Microsoft Office

Job description

Marina Bay Sands is seeking a customer service professional to handle patrons' and internal stakeholders' inquiries via email and phone, ensuring timely and professional responses and follow-ups. You will assist with room reservations, travel arrangements, event registrations and promotions, while maintaining accurate patron data and up-selling where appropriate.

The role requires Mandarin communication with English proficiency, excellent communication skills, and competence with Outlook and