VIP-Centric Luxury Store Supervisor

auranova group pte. ltd.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Auranova Group Pte. Ltd. in Singapore is seeking an Assistant Store Manager to support daily store operations, drive sales, and deliver a luxury customer experience while upholding brand standards.

You will lead shifts, coach the team, and manage VIP relationships, ensuring store procedures and merchandising align with the brand. The role requires 3–5 years of retail experience and a diploma, with weekend work expected; Mandarin is a plus.

Qualifications

• 3–5 years of retail experience with 1–2 years in a supervisory role.
• Diploma or equivalent qualification.
• Proven ability to drive team sales performance.
• Proficient in POS/CRM systems and MS Office.
• Excellent communication and interpersonal skills; fluent in English; Mandarin a plus.
• Able to work retail shifts including weekends and public holidays.

Responsibilities

• Lead shifts and direct the sales team to achieve monthly targets.
• Deliver exceptional customer service and resolve inquiries.
• Build long-term loyalty with VIP clients.
• Oversee store operations: cash, stock, and inventory counts.
• Maintain visual merchandising and brand image standards.
• Coach and onboard new hires; train the team for performance.
• Ensure compliance with policies, security, and safety procedures.
• Execute ad-hoc tasks to support store functions.

Skills

Retail experience

Sales oriented

Team leadership

Communication skills

English fluency

Mandarin proficiency

Shift work availability

Education

College diploma or equivalent

Tools

POS/CRM systems

MS Office

Job description

Auranova Group Pte. Ltd. in Singapore is seeking an Assistant Store Manager to support daily store operations, drive sales, and deliver a luxury customer experience while upholding brand standards.

You will lead shifts, coach the team, and manage VIP relationships, ensuring store procedures and merchandising align with the brand. The role requires 3–5 years of retail experience and a diploma, with weekend work expected; Mandarin is a plus.