VDI Support – L3 (Onsite Singapore)

Hirewand; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Hirewand is seeking an experienced VDI Support Engineer (L3) in Singapore for a long-term opportunity. You will provide L3 support for VDI environments, ensuring secure, stable, and user-friendly desktop services across Citrix, VMware Horizon, Azure, FSLogix, and App-V.

The ideal candidate has 8–10+ years’ IT experience with hands-on Horizon/Citrix expertise, a proactive problem-solving mindset, and strong collaboration with global teams. Competitive market-rate compensation awaits.

Qualifications

• 8–10+ years of overall IT experience with strong experience in VDI support.
• Strong hands-on experience in VMware Horizon and enterprise VDI environments.
• Experience supporting Citrix environments.
• Good knowledge of VMware Horizon View, Connection Servers, UAG, Instant Clones, and VDI components.
• Experience with Microsoft Azure and cloud-based virtual desktop environments.
• Hands-on experience with FSLogix profiles and application management.
• Experience with Microsoft App-V.
• Strong troubleshooting skills across VDI, network, authentication, profile, and application issues.

Responsibilities

• Provide L3 support for the VMware Horizon VDI environment.
• Troubleshoot complex issues related to VDI connectivity, performance, availability, and user experience.
• Manage and support Horizon Connection Servers, UAG, Instant Clones, and related components.
• Perform root cause analysis (RCA) and implement permanent solutions for recurring issues.
• Manage gold images, patching, application delivery, and desktop updates.
• Monitor VDI health, capacity, performance, and availability to meet SLA targets.
• Support and troubleshoot Citrix, VMware Horizon, Azure, FSLogix, and App-V environments.
• Work closely with infrastructure, network, security, and EUC teams to resolve complex issues.
• Implement and maintain security policies and access controls within the VDI environment.
• Use PowerShell and scripting to automate routine tasks and improve support operations.
• Maintain technical documentation, SOPs, and troubleshooting guides.
• Prepare system health reports and provide regular updates to stakeholders.
• Identify opportunities to improve VDI performance, stability, security, and user experience.

Skills

VDI

VMware Horizon

Citrix

Azure

FSLogix

App-V

PowerShell

Troubleshooting

Incident management

Tools

VMware Horizon View

UAG

Instant Clones

FSLogix

App-V

Job description

Job Title : VDI Support – L3

Location: Singapore

Openings: 1

Duration: Long Term

Experience: 8–10+ Years

Rate: Competitive Market Rate

Job Brief

We are looking for an experienced VDI Support Engineer to join our team in Singapore for a long-term opportunity. You will provide L3 support for VDI environments and help keep virtual desktops secure, stable, and easy to use. The ideal candidate will have strong hands-on experience with Citrix, VMware Horizon, Microsoft Azure, FSLogix, and App-V. If you enjoy solving complex technical issues, improving system performance, and working with enterprise VDI platforms, this role offers a great opportunity to grow your expertise.

Responsibilities

• Provide L3 support for the VMware Horizon VDI environment.
• Troubleshoot complex issues related to VDI connectivity, performance, availability, and user experience.
• Manage and support Horizon Connection Servers, UAG, Instant Clones, and related components.
• Perform root cause analysis (RCA) and implement permanent solutions for recurring issues.
• Manage gold images, patching, application delivery, and desktop updates.
• Monitor VDI health, capacity, performance, and availability to meet SLA targets.
• Support and troubleshoot Citrix, VMware Horizon, Azure, FSLogix, and App-V environments.
• Work closely with infrastructure, network, security, and EUC teams to resolve complex issues.
• Implement and maintain security policies and access controls within the VDI environment.
• Use PowerShell and scripting to automate routine tasks and improve support operations.
• Maintain technical documentation, SOPs, and troubleshooting guides.
• Prepare system health reports and provide regular updates to stakeholders.
• Identify opportunities to improve VDI performance, stability, security, and user experience.

Qualifications

• 8–10+ years of overall IT experience with strong experience in VDI support.
• Strong hands-on experience in VMware Horizon and enterprise VDI environments.
• Experience supporting Citrix environments.
• Good knowledge of VMware Horizon View, Connection Servers, UAG, Instant Clones, and VDI components.
• Experience with Microsoft Azure and cloud-based virtual desktop environments.
• Hands-on experience with FSLogix profiles and application management.
• Experience with Microsoft App-V.
• Strong troubleshooting skills across VDI, network, authentication, profile, and application issues.
• Experience in L3 support, incident management, escalation handling, and RCA.
• Good knowledge of PowerShell and scripting for automation.
• Experience with VDI image management, patching, application delivery, and capacity planning.
• Good understanding of security and access controls.
• Strong communication and stakeholder management skills.
• Ability to work independently and collaborate with global technical teams.

Why Join Us?

• Work on enterprise-scale VDI environments and challenging technical issues.
• Get hands-on exposure to leading technologies such as Citrix, VMware Horizon, Azure, FSLogix, and App-V.
• Take ownership of critical L3 support and system improvement activities.
• Work with experienced infrastructure, security, network, and EUC teams.
• Build strong expertise in modern end-user computing and virtual desktop technologies.
• Enjoy a long-term opportunity with competitive market compensation.