VDI Support Engineer L3 – Horizon & Citrix Specialist

Hirewand

Singapore

On-site

SGD 120,000 - 180,000

Full time

14 days+

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Job summary

Hirewand is seeking an experienced VDI Support Engineer (L3) in Singapore for a long-term opportunity. You will provide L3 support for VDI environments, ensuring secure, stable, and user-friendly desktop services across Citrix, VMware Horizon, Azure, FSLogix, and App-V.

The ideal candidate has 8–10+ years’ IT experience with hands-on Horizon/Citrix expertise, a proactive problem-solving mindset, and strong collaboration with global teams. Competitive market-rate compensation awaits.

Qualifications

8–10+ years of overall IT experience with strong experience in VDI support.
Strong hands-on experience in VMware Horizon and enterprise VDI environments.
Experience supporting Citrix environments.
Good knowledge of VMware Horizon View, Connection Servers, UAG, Instant Clones, and VDI components.
Experience with Microsoft Azure and cloud-based virtual desktop environments.
Hands-on experience with FSLogix profiles and application management.
Experience with Microsoft App-V.
Strong troubleshooting skills across VDI, network, authentication, profile, and application issues.

Responsibilities

Provide L3 support for the VMware Horizon VDI environment.
Troubleshoot complex issues related to VDI connectivity, performance, availability, and user experience.
Manage and support Horizon Connection Servers, UAG, Instant Clones, and related components.
Perform root cause analysis (RCA) and implement permanent solutions for recurring issues.
Manage gold images, patching, application delivery, and desktop updates.
Monitor VDI health, capacity, performance, and availability to meet SLA targets.
Support and troubleshoot Citrix, VMware Horizon, Azure, FSLogix, and App-V environments.
Work closely with infrastructure, network, security, and EUC teams to resolve complex issues.
Implement and maintain security policies and access controls within the VDI environment.
Use PowerShell and scripting to automate routine tasks and improve support operations.
Maintain technical documentation, SOPs, and troubleshooting guides.
Prepare system health reports and provide regular updates to stakeholders.
Identify opportunities to improve VDI performance, stability, security, and user experience.