UX Researcher & Service Designer - A26344

Activate Interactive Pte Ltd.; Singapore; Hybrid; SGD 80,000 - 120,000; Full time

Benefits offered by this job

Fun working environment

Employee Wellness Program

Govt agency projects

Structured development framework

Job summary

Activate Interactive Pte Ltd in Singapore is seeking a seasoned service designer/UX researcher to inform digital product discovery through hands-on research and workshop facilitation.

You will run discovery with agency teams, map end-to-end processes, and synthesize insights into principled design requirements for a supporting tool or agent. The role emphasizes autonomous, exploratory work and collaboration with stakeholders.

Qualifications

• 5+ years of experience in service design, UX research or product discovery.
• Strong generative research and synthesis skills.
• Comfort designing for process and workflow problems, not only UI.
• Confident workshop facilitation and stakeholder engagement.
• Ability to work independently in a 0→1 context with undefined end product.

Responsibilities

• Run discovery with agency teams to understand how they form ideas and gather requirements.
• Map end-to-end process from idea to defined requirement, identifying friction points.
• Identify patterns and unmet needs across teams and synthesize into clear insights.
• Translate findings into design principles and requirements for a supporting tool or agent.
• Prototype and test interventions to validate buildable clarity.
• Facilitate workshops to frame problems and align stakeholders.

Skills

Service design

UX research

Product discovery

Workshop facilitation

Independent work

AI tools exposure

Job description

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 12-months fixed term contract.

What will you do?

The project explores how to help agency teams move from fuzzy business ideas and scattered information toward clearer, buildable requirements for digital products. The insights from this work will directly inform the design of a tool or agent intended to support that process. The role is both applied service design and generative discovery — understanding the real problem before shaping the solution.

• Run discovery with agency teams to understand how they currently form ideas, gather information, and arrive at requirements for digital products.
• Map the end-to-end process from initial business idea to defined requirement, surfacing where teams get stuck, lose information, or diverge.
• Identify patterns, friction points, and unmet needs across teams, and synthesize them into clear, structured insight.
• Translate findings into design principles and requirements that inform the concept and design of a supporting tool or agent.
• Prototype and test process interventions or concepts to validate whether they help teams reach buildable clarity.
• Facilitate workshops to frame problems, align stakeholders, and pressure-test emerging concepts.

• At least 5 years of experience in service design, UX research, or product discovery, with experience shaping ambiguous problem spaces.
• Strong generative research and synthesis skills — able to turn messy, scattered inputs into structured insight.
• Comfort designing for process and workflow problems, not only interface problems.
• Confident workshop facilitation and stakeholder engagement.
• Ability to work independently in an exploratory 0→1 context where the end product is not yet defined.
• Interest in or exposure to AI-assisted tools or agents is an advantage.

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.