UPS Technical Support Specialist

ADELMO SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

ADELMO SINGAPORE PTE. LTD. in Singapore is seeking a Technical Support Executive to provide technical assistance, troubleshooting, and after-sales support for UPS systems, including installation and maintenance on customer sites.

You will respond to inquiries promptly, prepare service reports, and coordinate with warehouse, sales and field teams to ensure smooth service delivery while adhering to safety and company policies.

Qualifications

• Diploma / ITE in Electrical Engineering, Electronics, or related field.
• 1–3 years’ experience in technical support, preferably with UPS systems.
• Strong problem-solving and customer service skills.

Responsibilities

• Provide first-level and second-level technical support for UPS systems via phone, email, or on-site.
• Diagnose and resolve faults related to UPS units, batteries, and associated equipment.
• Escalate complex issues to senior engineers or managers when required.
• Assist in the installation, commissioning, and testing of UPS systems.
• Perform routine preventive maintenance on customer sites.
• Support field service specialist during major service operations.
• Respond promptly to customer inquiries and service requests.
• Provide guidance on UPS operation, safety, and maintenance best practices.
• Ensure a professional approach to handling customer complaints and technical queries.
• Prepare accurate service reports, fault logs, and maintenance records.
• Update the customer service system with case details and resolutions.
• Report recurring issues and feedback to the Technical Support Manager for review.
• Work closely with the warehouse/logistics team for spare parts coordination.
• Collaborate with sales and customer service teams to ensure smooth service delivery.
• Support knowledge sharing within the team by contributing to FAQs and troubleshooting guides.
• Adhere to company service standards, warranty terms, and safety regulations.
• Participate in ongoing technical training and certifications to improve skills.
• Suggest process improvements to enhance service efficiency and customer satisfaction.

Skills

Strong problem-solving

Customer service

Effective communication

Willingness to travel

Education

Diploma / ITE in Electrical Engineering, Electronics, or related field

Job description

ADELMO SINGAPORE PTE. LTD. in Singapore is seeking a Technical Support Executive to provide technical assistance, troubleshooting, and after-sales support for UPS systems, including installation and maintenance on customer sites.

You will respond to inquiries promptly, prepare service reports, and coordinate with warehouse, sales and field teams to ensure smooth service delivery while adhering to safety and company policies.