University Academic Executive #ESY

Recruit Express Pte Ltd; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore seeks an organized administrator to support the Office of Academic Administration and Services. You will assist during course registration, coordinate exam planning and graduation activities, and ensure accurate student records across transcripts, OpenCerts, and related documents.

You will also help verify credit transfers, prepare reports for management, and contribute to change management efforts for new systems, including training materials and briefings.

Responsibilities

• Provide timely and effective support to students during course registration, clarifying requirements and troubleshooting issues.
• Coordinate end-to-end preparation, verification and issuance of student learning reports.
• Process credit transfer and course exemption applications, verify eligibility and update outcomes in systems.
• Coordinate planning and administration of examiner assignments and verify BOE reports and graduation eligibility.
• Support preparation and conduct of centralised examinations.
• Submit graduating students' information accurately for the Award of Degree process.
• Perform quality checks on transcripts, OpenCerts and other graduation documents for consistency with results.
• Compile statistics for management reporting and submissions.
• Prepare certification letters and assist with graduation ceremonies.
• Perform data accuracy checks on data migrated to Student Records and Examinations systems.
• Assist with change management for new systems, including training materials and briefing sessions.
• Establish feedback channels and relay issues to the project team; perform other duties as assigned.

Job description

1. Course Registration and Credits Transfer

• Provide timely and effective support to students during course registration periods by responding to enquiries, clarifying registration requirements, troubleshooting registration issues and escalating complex cases where necessary.
• Coordinate the end-to-end preparation, verification and issuance of student learning reports, ensuring that the reports are accurate, complete, properly formatted and delivered in a timely manner.
• Process applications relating to credit transfer and course exemptions, including reviewing supporting documents, verifying eligibility against prevailing academic policies and requirements, seeking the necessary approvals, and updating approved outcomes in the appropriate systems.

2. Examinations

• Coordinate the end-to-end planning and administration of examiner assignments.
• Perform comprehensive verification of Board of Examiners (BOE) reports and graduation eligibility by validating processed examination results, academic standing, and programme completion requirements to ensure the integrity and accuracy of student records.
• Support the preparation and conduct of centralised examinations.

3. Graduation

• Ensure the accurate and timely submission of graduating students’ information for the Award of Degree process.
• Conduct detailed quality assurance checks on graduation documents, including transcripts, e-transcripts, OpenCerts, and other graduation-related documents, ensuring consistency with approved examination results and the accuracy of all issued documents.
• Prepare, compile and validate operational and official statistics relating to examinations, graduation and academic administration for management reporting, institutional submissions and other reporting requirements.
• Prepare certification letters, ensuring that the content is accurate, appropriately authorised and issued within the required timelines.
• Assist in running graduation ceremonies.

4. Data Accuracy Checks

• Perform accuracy checks on data migrated to the Student Records and Examinations systems, ensuring that all information has been accurately transferred and is up to date.

5. Change Management for new system

• Support the creation of training materials (screen-captures, video walkthroughs, infographics or step-by-step user guides).
• Assist in organizing road shows and briefing sessions.
• Establish a feedback channel to log user pain points and relay technical bugs or proposed enhancements to the project team members.

6. Additional Duties

• Assist with any other duties assigned by management to support the overall functioning of the Office of Academic Administration and Services.

We regret that only shortlisted candidates will be contacted