UHNW Lifestyle & Wealth Relationship Manager

Citi; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Citi Singapore seeks an experienced wealth relationship professional to manage high net worth clients and coordinate luxury travel and lifestyle requests across Citi’s Ultima and wealth platforms.

You will proactively service clients, collaborate with operations and external partners, and uphold MAS and internal guidelines while driving service quality and business results. The role emphasizes discretion, networking, and strong communication in a fast-paced environment.

Qualifications

• Experience in relationship management and client handling of 5-8 years.
• Knowledge of travel and lifestyle with prior knowledge of the travel, luxury and hotel industry dynamics.

Responsibilities

• Be the single most important point of contact for customers with regards to their credit cards servicing and lifestyle management needs.
• Have a keen understanding of the travel and lifestyle preferences of high net worth individuals.
• Work with external servicing partners so that to ensure that clients needs are met not just reactively but also proactively.
• Handle customer complaints and take relevant remedial actions in real time; anticipate any such instance that may require proactive approach rather than post facto.
• Establish close working relationships with operations and affiliated businesses for smooth back end operations.
• Ensure all activities are in compliance with Monetary Authority of Singapore (MAS) and Bank Guideline.
• Be the key driver of business goals on service and sales on the ULTIMA card product in Singapore.
• Support initiatives that drive improvement of customer satisfaction scores.

Skills

Relationship management

Client handling

Networking

Communication

Presentation

Education

University degree

Job description

Citi Singapore seeks an experienced wealth relationship professional to manage high net worth clients and coordinate luxury travel and lifestyle requests across Citi’s Ultima and wealth platforms.

You will proactively service clients, collaborate with operations and external partners, and uphold MAS and internal guidelines while driving service quality and business results. The role emphasizes discretion, networking, and strong communication in a fast-paced environment.