UC Test Lead | IVR & Contact Center Expert

Tap Growth ai; Singapore; Presencial; SGD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Tap Growth ai in Singapore seeks an experienced Test Manager/Lead with deep Unified Communications domain expertise to drive testing excellence. You will own test strategy for UC IVR and Contact Center programs and serve as a single point of accountability for quality across releases.

You will mentor test leads and engineers, report progress and risks to senior stakeholders, and manage test cycles, environments, data, and defect lifecycle.

Formación

• 7+ years in Unified Communications testing; 3-5 years in a Test Manager or Test Lead role.
• Define and own test strategy planning and governance for UC IVR and Contact Center programs.
• Single point of accountability for quality across releases.
• Lead and mentor test leads and engineers (onshore/offshore).
• Report test progress, risks, and release readiness to senior stakeholders.
• Manage test cycles, environments, data, and defect lifecycle.
• Strong experience leading testing for IVR systems, Telephony platforms, and TMAC applications.
• Exposure to CTI, SIP, VoIP, PBX, SBC, and dialer systems; Genesys, Avaya, Cisco, NICE, Amazon Connect.
• Hands-on knowledge of IVR Automation Tools (Empirix, Hammer, Call Master, or similar tools).
• Performance and Load Testing experience for voice platforms.

Responsabilidades

• Own test strategy planning and governance for UC IVR and Contact Center programs.
• Act as the single point of accountability for quality across releases.
• Lead and mentor test leads and engineers (onshore/offshore).
• Report test progress, risks, and release readiness to senior stakeholders.
• Manage test cycles, environments, data, and defect lifecycle.
• Drive testing across IVR, telephony platforms, and TMAC applications.

Conocimientos

Test Manager

Test Lead

Unified Communications

IVR Telephony

Contact Center Testing

TMAC

Governance

Stakeholder Reporting

Mentoring

Onshore Offshore Leadership

End-to-End Validation

Test Strategy

CTI

SIP

VoIP

PBX

SBC

Genesys

Avaya

Cisco

NICE

Amazon Connect

IVR Automation Tools

Empirix

Hammer

Call Master

Load Testing

Herramientas

Genesys

Avaya

Cisco

NICE

Amazon Connect

Empirix

Hammer

Call Master

Descripción del empleo

Tap Growth ai in Singapore seeks an experienced Test Manager/Lead with deep Unified Communications domain expertise to drive testing excellence. You will own test strategy for UC IVR and Contact Center programs and serve as a single point of accountability for quality across releases.

You will mentor test leads and engineers, report progress and risks to senior stakeholders, and manage test cycles, environments, data, and defect lifecycle.