Trust Services, Manager

Trident Trust; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Trident Trust, a global provider of corporate, trust and fund services, seeks a seasoned professional to manage client relationships and coordinate service delivery across offices. You will oversee trust administration tasks, ensure compliance, and engage with professionals such as bankers and lawyers as required.

The role requires 5–7 years in trust administration, strong communication, and robust knowledge of AML/KYC and trust accounting. Office-based in Singapore with global collaboration.

Qualifications

• 5-7 years in trust administration or related professional services.
• Strong client relationship management and communication skills.
• Sound knowledge of trust administration, structures and wealth planning.
• Good understanding of AML/KYC, due diligence and regulatory compliance.
• Knowledge of trust accounting, invoicing and debtor monitoring.
• High integrity, confidentiality and professional standards.

Responsibilities

• Proactively establish and maintain close relationships with clients via email, phone and messaging.
• Attend client requests such as distributions, changes to beneficiaries, and deed amendments.
• Liaise with bankers, investment managers, lawyers and tax agents as needed.
• Coordinate with internal departments across global offices to deliver services.
• Ensure compliance with internal policies and regulatory guidelines.
• Monitor file notes in Viewpoint and yearly trust reviews.
• Assist with CPD requirements and training as needed.
• Support fee management and regulatory compliance for client entities.

Skills

Client relationships

Trust administration

AML/KYC

Trust accounting

Communication

Time management

Analytical thinking

Collaboration

Tools

Microsoft Office

Viewpoint

Job description

Trident Trust is a leading independent provider of corporate, trust and fund services to the financial services sector worldwide, employing over 1,100 staff across a global footprint that spans Africa, the Americas, Asia, the Caribbean, Europe and the Middle East. Client focused and service oriented, we only employ individuals who are professionally minded, committed and able to demonstrate good interpersonal skills.

The Role

To manage the relationships associated with a portfolio of clients and be the primary point of contact of such clients and other stakeholders, both internal and external. To coordinate service delivery with resources in other offices of Trident via an outsourcing business model, ensuring a high quality of work is maintained.

Reporting Line

• Head of Trust Services / Trust Services, Director

Duties

• Proactively establish and maintain close relationships with clients through consistent communication such as by email, telephone and messaging
• To attend to all client’s requests including such things as distributions, asset purchase or disposal, adding or removing beneficiaries, updating of Letter of Wishes, amending the Trust Deed etc
• To liaise and when required, engage into meetings with bankers, investment managers, lawyers, tax agents and other professionals alike as necessary in the administration of client entities
• To liaise with all internal departments as necessary in the administration of client entities such as Trident Trust Mauritius, Compliance, Business Development and Finance
• To observe and reinforce internal control policies and procedures and statutory guidelines as applicable to the role
• To ensure that file notes raised in Viewpoint are cleared on a timely basis
• To attend to annual trust reviews on a timely basis
• To attend to any third-party injections on a priority basis
• To check on-boarding documents when required
• To attend to queries in relation to Trust Accounting (eg nature of transaction, posting of entries etc)
• To check client invoices for accuracy and ensure that the payment is processed
• Ongoing monitoring of debtor ledger for fee collection
• To review the current annual fees charged and where applicable, to revise it in line with Trident’s current fees, time spent on the client entities and types or complexity of assets
• To participate in the administration of client entities with integrity and to a high level of professional competence
• To assist Trident with meeting its regulatory requirements, including but not limited to risk assessments, ongoing monitoring and ongoing CDD processes
• To either comply with any CPD requirements of your professional body; or where the professional body does not require CPD or the individual is not a member of a professional body, the minimum number of hours specified by Trident, if any
• To observe and comply with Trident’s internal policies and procedures
• To act with the highest standards of ethics, integrity and professionalism
• To participate in training and tests provided by Trident pursuant to Trident’s regulatory obligations to train and test its employees and to demonstrate competency in the topics tested
• Anything else reasonably required by Trident in the administration of client entities and the maintenance of Trident’s licences and regulatory compliance

Skills and Knowledge

• Minimum 5-7 years of experience in trust administration, fiduciary services, wealth management, corporate services, or a related professional services environment, preferably within a global or multi-jurisdictional organization.
• Strong client relationship management skills with the ability to build and maintain effective relationships with clients, intermediaries, and professional advisers.
• Sound knowledge of trust and fiduciary administration, trust structures, corporate entities, and wealth planning vehicles.
• Good understanding of AML/KYC, client due diligence (CDD), regulatory compliance, and risk management requirements.
• Knowledge of trust accounting principles, fee management, invoicing, and debtor monitoring.
• Excellent communication, stakeholder management, and interpersonal skills.
• Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines.
• Strong analytical, problem-solving, and decision-making abilities with a high level of accuracy and attention to detail.
• Ability to work collaboratively across multiple offices, jurisdictions, and internal functions within a global business environment.
• High standards of professionalism, integrity, confidentiality, and client service.
• Proficiency in Microsoft Office applications and trust administration systems.

Remuneration

An attractive compensation package will be based upon the successful candidate’s relevant experience and overall suitability of the position.