Trust & Safety Escalations Specialist (Hybrid)

Allegis Group Singapore Pte Ltd; Singapore; Hybrid; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work arrangement

Global cross-regional collaboration

Wellbeing programmes

Job summary

Allegis Group Singapore Pte Ltd is seeking an experienced Escalations Enforcement Specialist to join a global team focused on platform integrity, user safety, and policy enforcement across large-scale digital products and services.

You will review complex escalations related to content, advertiser, commerce, and support issues, applying policy knowledge and strong analytical thinking to make enforcement decisions while collaborating with stakeholders worldwide.

Qualifications

• Minimum 7 years in Trust & Safety, content moderation, escalations management, online operations, investigations, or related fields.
• Strong critical thinking and decision making in complex or ambiguous situations.
• Ability to interpret and apply policies and guidelines consistently.
• Experience managing multiple stakeholders and priorities simultaneously.
• Excellent written and verbal communication skills.
• Comfortable learning and adapting to AI-enabled tools.

Responsibilities

• Review and resolve escalated cases accurately and within established service levels.
• Interpret and apply platform policies, guidelines, and enforcement standards to complex or sensitive cases.
• Investigate ambiguous situations and make balanced decisions based on available information and policy requirements.
• Collaborate with cross-functional stakeholders to clarify issues and reach appropriate resolutions.
• Document findings and communicate decisions clearly, including rationale and supporting context.
• Escalate cases requiring specialised review or additional expertise when necessary.
• Stay up to date with policy updates, regulatory developments, workflow changes, and emerging technologies.
• Adapt to changing business priorities and support multiple escalation workflows as required.
• Contribute to maintaining a safe and trusted user and business environment across digital platforms.

Skills

Trust & Safety

Policy enforcement

Escalations management

Investigation

Data analysis

Stakeholder mgmt

Communication

AI tools familiarity

Education

Bachelor's degree or equivalent

Tools

Excel

SQL

Job description

Allegis Group Singapore Pte Ltd is seeking an experienced Escalations Enforcement Specialist to join a global team focused on platform integrity, user safety, and policy enforcement across large-scale digital products and services.

You will review complex escalations related to content, advertiser, commerce, and support issues, applying policy knowledge and strong analytical thinking to make enforcement decisions while collaborating with stakeholders worldwide.