Hybrid Trust & Safety Escalations Specialist

TEKsystems; Singapore; Hybrid; SGD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Allegis Group Singapore Pte Ltd in Singapore is seeking an experienced Escalations Enforcement Specialist to join a global team focused on platform integrity, user safety, and policy enforcement across digital products.

You will review and resolve complex escalations in content, advertiser, commerce, and support, applying policy knowledge, analytical thinking, and judgment while collaborating with cross-functional stakeholders worldwide. Hybrid work with approx 3 days in office.

Qualifications

• Minimum 7 years of experience in Trust & Safety, content moderation, escalations, or related fields.
• Strong critical thinking and decision-making skills in complex situations.
• Proven ability to interpret and apply policies consistently.
• Experience managing multiple stakeholders and priorities simultaneously.
• Excellent written and verbal communication skills.

Responsibilities

• Review and resolve escalated cases accurately and within SLAs.
• Interpret and apply platform policies to complex or sensitive cases.
• Investigate ambiguous situations and make balanced enforcement decisions.
• Collaborate with cross-functional stakeholders worldwide for resolution.
• Document findings with rationale and supporting context.
• Escalate cases requiring specialized review when needed.
• Stay updated on policy changes, regulatory developments, and AI tools.
• Adapt to changing priorities and support multiple escalation workflows.
• Contribute to a safe and trusted user and business environment.

Skills

Trust & Safety

Policy interpretation

Decision making under ambiguity

Stakeholder management

Communication skills

Organizational skills

Learning AI-enabled tools

Education

Bachelor's degree or equivalent

Tools

Excel

SQL

Job description

Allegis Group Singapore Pte Ltd in Singapore is seeking an experienced Escalations Enforcement Specialist to join a global team focused on platform integrity, user safety, and policy enforcement across digital products.

You will review and resolve complex escalations in content, advertiser, commerce, and support, applying policy knowledge, analytical thinking, and judgment while collaborating with cross-functional stakeholders worldwide. Hybrid work with approx 3 days in office.