Senior Escalation & Content Risk Specialist

Salt Digital Recruitment; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Salt Digital Recruitment is looking for an 'Escalations Specialist' to handle content review and moderation, identifying and assessing risks while supporting communities with improved strategies. This contractual role in Singapore involves extensive interaction with cross-functional teams and the management of sensitive escalations.

The ideal candidate will have 2-4 years of experience in online operations, strong analytical and problem-solving skills, and the ability to navigate complex content issues. Join us in ensuring the integrity of our platform.

Qualifications

• 2-4 years of experience in online operations or related fields.
• Demonstrated analytical-thinking and problem-solving abilities.
• Experience working with graphic and objectionable content.

Responsibilities

• Interpret and enforce terms of service and policies.
• Review and process reported escalations.
• Proactively troubleshoot complex escalations.

Skills

Analytical thinking

Problem-solving

Job description

Salt Digital Recruitment is looking for an 'Escalations Specialist' to handle content review and moderation, identifying and assessing risks while supporting communities with improved strategies. This contractual role in Singapore involves extensive interaction with cross-functional teams and the management of sensitive escalations.

The ideal candidate will have 2-4 years of experience in online operations, strong analytical and problem-solving skills, and the ability to navigate complex content issues. Join us in ensuring the integrity of our platform.