Hybrid Global Trust & Safety Escalations Specialist

Allegis Group Singapore Pte Ltd; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Allegis Group Singapore Pte Ltd is seeking an experienced Escalations Enforcement Specialist to join a global team focused on platform integrity, user safety and policy enforcement. You will review and resolve complex escalations across content, advertiser, commerce and support issues, applying policy knowledge and sound judgment while collaborating with cross‑functional stakeholders worldwide.

This role suits professionals who thrive in fast paced environments, enjoy solving difficult problems,

Qualifications

• 7+ years in Trust & Safety, content moderation, escalations management, or related fields.
• Strong critical thinking and decision-making in complex/ambiguous situations.
• Ability to interpret and apply policies and guidelines consistently.
• Experience managing multiple stakeholders and priorities.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to work under pressure.
• Comfort with learning new technologies and AI-enabled tools.
• Ability to handle sensitive and potentially disturbing content professionally.

Responsibilities

• Review and resolve escalated cases accurately and within established service levels.
• Interpret and apply platform policies, guidelines, and enforcement standards to complex or sensitive cases.
• Investigate ambiguous situations and make balanced decisions based on available information and policy requirements.
• Collaborate with cross-functional stakeholders to clarify issues and reach appropriate resolutions.
• Document findings and communicate decisions clearly, including rationale and supporting context.
• Escalate cases requiring specialised review or additional expertise when necessary.
• Stay up to date with policy updates, regulatory developments, workflow changes, and emerging technologies.
• Adapt to changing business priorities and support multiple escalation workflows as required.
• Contribute to maintaining a safe and trusted user and business environment across digital platforms.

Job description

Allegis Group Singapore Pte Ltd is seeking an experienced Escalations Enforcement Specialist to join a global team focused on platform integrity, user safety and policy enforcement. You will review and resolve complex escalations across content, advertiser, commerce and support issues, applying policy knowledge and sound judgment while collaborating with cross‑functional stakeholders worldwide.

This role suits professionals who thrive in fast paced environments, enjoy solving difficult problems,