Travel Sales Executive (Remote – Singapore)

Railbookers Group; Singapore; Remote; SGD 36,000 - 60,000; Full time

Job summary

Railbookers Group, the leader in independent rail vacations, is hiring for a remote Customer Service & Sales Associate in Singapore. You will convert inquiries into bookings, tailor rail holiday itineraries, present pricing, and support existing reservations.

The role blends sales with high-quality service in a fast-paced environment. Ideal candidates have at least 2 years in a busy contact center, superb communication skills in English, and comfort with CRM tools.

Qualifications

• Minimum 2 years in a high-volume contact center environment.
• Exceptional verbal and written communication skills with a clear, concise, and professional telephone manner.
• Proficiency in English is required; fluency in a second Asian language is highly desirable.
• Strong active listening skills and the ability to empathize with customer needs.
• Proven problem-solving abilities and a resourceful mindset to find effective solutions.
• Excellent organizational skills and attention to detail, especially when managing multiple tasks and complex itineraries.
• Proficiency with CRM software and Microsoft Office Suite (Outlook, Word, Excel).
• Ability to work independently as well as collaboratively in a team-oriented, remote environment.
• Flexible to work varied shifts, including evenings, weekends, and holidays.
• High school diploma or equivalent required; Bachelor's degree or relevant certifications in Hospitality or Travel are a plus.

Responsibilities

• Convert inbound calls, emails, and web inquiries into bookings, and conduct timely outbound follow-up to nurture leads, close sales, and drive repeat business.
• Qualify customer needs by understanding travel goals, preferences, and budgets to design compelling, customized rail holiday itineraries.
• Present pricing, upsell opportunities, and limited-time promotions to maximize revenue.
• Provide exceptional support for existing reservations, including itinerary changes, cancellations, special requests, and in-travel assistance, ensuring accuracy and adherence to company policies.
• Troubleshoot and resolve a variety of service issues (e.g., booking discrepancies, ticketing, payment concerns) with empathy and professionalism, aiming for first-contact resolution.
• Proactively communicate potential itinerary changes or disruptions and offer suitable alternatives.
• Collaborate effectively with internal teams and external partners to ensure seamless booking, travel, and resolution processes.
• Process payments, manage billing inquiries, and issue refunds accurately.
• Accurately document all customer interactions, sales activities, and updates in the CRM system.
• Maintain expert knowledge of products, train routes, destinations, and amenities through ongoing training and engagement in team performance initiatives.
• Consistently meet or exceed sales, service, and performance targets.
• Identify opportunities to enhance the guest experience and share feedback for continuous improvement.
• Demonstrate strong organizational skills, adaptability, and a positive, team-oriented mindset in a fast-paced, evolving environment.

Skills

Customer focus

Verbal communication

Written communication

Active listening

Problem solving

Organizational skills

Attention to detail

Adaptability

Team collaboration

English proficiency

Education

High school diploma

Hospitality/Travel degree

Tools

CRM software

Microsoft Office

Outlook

Excel

Job description

Railbookers Group, the leader in independent rail vacations, is hiring for a remote Customer Service & Sales Associate in Singapore. You will convert inquiries into bookings, tailor rail holiday itineraries, present pricing, and support existing reservations.

The role blends sales with high-quality service in a fast-paced environment. Ideal candidates have at least 2 years in a busy contact center, superb communication skills in English, and comfort with CRM tools.