Remote Rail Travel Sales Executive - Singapore

Railbookers; Singapore; Remote; SGD 42,000 - 65,000; Full time

Job summary

Railbookers Group is seeking an Account Executive for Singapore to convert inquiries into bookings and nurture relationships. You will design customized rail itineraries, present pricing, and upsell opportunities while supporting existing reservations and handling payments in a fast-paced, customer-focused environment.

The role requires strong English communication, 2+ years in a high-volume contact center, and a passion for travel.

Qualifications

• Minimum 2 years in a high-volume customer service contact center
• Proficiency in English; second Asian language desirable
• Strong verbal and written communication skills
• Proficient with CRM software and MS Office Suite
• Ability to work remotely from Singapore and manage multiple tasks

Responsibilities

• Convert inbound calls, emails, and web inquiries into bookings and perform timely outbound follow-ups
• Qualify customer needs to design customized rail holiday itineraries
• Present pricing, upsell opportunities, and promotions
• Support existing reservations including changes, cancellations, and special requests
• Resolve service issues with empathy and professionalism, aiming for first-contact resolution
• Document all interactions and sales activities in the CRM system
• Collaborate with internal teams and external partners to ensure seamless bookings and travel experiences
• Maintain product and destination knowledge through ongoing training

Skills

Customer focus

Active listening

CRM proficiency

English communication

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Excel

Microsoft Outlook

Job description

Railbookers Group is seeking an Account Executive for Singapore to convert inquiries into bookings and nurture relationships. You will design customized rail itineraries, present pricing, and upsell opportunities while supporting existing reservations and handling payments in a fast-paced, customer-focused environment.

The role requires strong English communication, 2+ years in a high-volume contact center, and a passion for travel.