Travel Operations Lead

new star travel pte. ltd.; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

NEW STAR TRAVEL PTE. LTD. in Singapore seeks an experienced Operations Manager to oversee the daily operations of the travel agency. You will coordinate tour arrangements, itineraries, and related activities to ensure smooth execution.

You will manage suppliers, control costs, and lead the operations team while coordinating with other departments. The role requires monitoring service quality and handling customer issues, with a focus on improving productivity and efficiency.

Responsibilities

• Oversee the daily operations of the travel agency.
• Coordinate tour arrangements, itineraries, and related operational activities.
• Manage suppliers and maintain good business relationships.
• Control operational costs and improve business efficiency.
• Manage the operations team and coordinate with other departments.
• Monitor service quality and handle customer complaints and unexpected issues.
• Improve operational procedures to enhance productivity and efficiency.

Job description

NEW STAR TRAVEL PTE. LTD. in Singapore seeks an experienced Operations Manager to oversee the daily operations of the travel agency. You will coordinate tour arrangements, itineraries, and related activities to ensure smooth execution.

You will manage suppliers, control costs, and lead the operations team while coordinating with other departments. The role requires monitoring service quality and handling customer issues, with a focus on improving productivity and efficiency.