Transport Coordinator

TONG TAR TRANSPORT SERVICE PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

TONG TAR TRANSPORT SERVICE PTE LTD in Singapore is looking for a transport operations manager to oversee multiple projects ensuring seamless customer service and efficient route planning. You will effectively coordinate with drivers and stakeholders while maintaining safety and quality standards.

The ideal candidate should possess strong communication skills, a keen attention to detail, and the ability to multitask in a dynamic environment. You will lead the team to enhance service delivery and foster a positive work culture.

Qualifications

• Experience in transport operations management.
• Ability to resolve customer queries effectively.
• Strong multitasking and attention to detail.

Responsibilities

• Plan and execute onboarding procedures for passengers.
• Collaborate with customers to facilitate onboarding.
• Design and coordinate driver routes.
• Train bus crew and monitor service quality.
• Address customer feedback and complaints.

Skills

Customer service

Route planning

Team management

Communication skills

IT tools proficiency

Job description

Company Overview / Employee Value Proposition

We are a transport company that specialises in the movement of people from place to place. Safey is our over-riding priority, as with ensuring that our customers achieve satisfaction for the services that we render.

Job Summary

You will independently manage the transport operations across multiple projects, driving seamless customer service, route planning, and coordination with drivers and stakeholders to ensure safe, efficient, and high-quality transport delivery.

Responsibilities

• Plan and execute onboarding procedures for passengers based on route orders to ensure smooth service initiation
• Collaborate with customers and stakeholders to resolve queries and facilitate onboarding processes effectively
• Design and coordinate driver routes to optimise transport operations and meet project requirements
• Train bus crew and monitor service quality to uphold company standards and customer satisfaction
• Address and resolve customer feedback, queries, and complaints constructively to enhance service experience
• Communicate clearly and manage bus crew to maintain operational efficiency and safety compliance
• Utilise IT tools and technology to streamline workflows and train team members on their effective use
• Create visual materials for presentations to support internal communication and external stakeholder engagement
• Adapt to dynamic work conditions and maintain performance under pressure to meet operational demands
• Demonstrate meticulous attention to detail and multitask effectively to ensure timely delivery of transport services
• Foster a positive, collaborative team environment and continuously develop skills as a learner and manager