Transition & Transformation Manager

Chain IQ Group AG; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Chain IQ Group AG in Singapore is seeking a Transition & Transformation Manager to lead multi-country procurement transition and transformation programs across the APAC region from our Singapore office. You will be responsible for mobilization, planning, execution, stabilization, and transformation of client engagements, ensuring seamless service transitions and measurable value.

This role requires strong leadership of cross-functional teams, effective stakeholder management, and the ability to

Qualifications

• 7+ years of experience leading complex transition and/or transformation programs, ideally within procurement managed services, BPO, shared services, or consulting
• Certification in project management, Lean Six Sigma (Greenbelt or higher), or TQM is preferred
• Strong understanding of source-to-contract and procure-to-pay processes and systems

Responsibilities

• Own end-to-end delivery of transition and transformation programs across APAC
• Lead cross-functional teams to optimize global operations and drive efficiency
• Develop and manage detailed transition plans covering people, processes, systems, and governance
• Ensure compliance with SLAs, KPIs, and contractual obligations during transitions
• Coordinate with client stakeholders, internal teams, and third-party providers to ensure knowledge transfer and readiness

Skills

Stakeholder management

Program leadership

Change management

Procurement domain knowledge

Analytical skills

Communication skills

Cross-cultural collaboration

Multinational project delivery

Education

University degree

Project management certification (PMP)

Lean Six Sigma Green Belt or higher

Job description

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

Join our Team

It is an exciting time at Chain IQ and our team in Singapore are looking for Transition & Transformation Manager.

Chain IQ generates value far beyond cost reduction. We transform our client’s indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development.

Our ambition is to strengthen the existing highly experienced team to provide the best in industry support to our growing client base.

Role Purpose

As a Transition & Transformation Manager, you will lead complex, multi-country procurement transition and transformation programs across the APAC region from our Singapore office. You will have end-to-end accountability for the successful mobilization, planning, execution, stabilization, and transformation of client engagements, ensuring seamless service transitions and sustainable business outcomes.

This role requires strong leadership of cross-functional teams, effective stakeholder management, and the ability to navigate complex environments involving multiple countries, cultures, and business units. You will drive operational excellence, process optimization, and strategic transformation initiatives that enhance procurement performance and deliver measurable value to clients.

Responsibilities

• Own the end-to-end delivery of transition and transformation programs, including mobilization, planning, governance, execution, stabilization, risk management, and benefits realization across multiple APAC countries
• Lead transition and transformation projects, working cross-functionally to optimize global operations and enhance efficiency.
• Develop and manage detailed transition plans covering people, processes, systems, and governance.
• Ensure compliance with SLAs, KPIs, and contractual obligations during transition phases.
• Coordinate with client stakeholders, internal teams, and third-party providers to ensure smooth knowledge transfer and operational readiness.

Transformation Leadership

• Manage change and transformation initiatives, driving adoption of new processes, systems, and services throughout the client lifecycle.
• Develop and execute transformation strategies, identifying opportunities for innovation and process enhancements.
• Identify and deliver cost savings, efficiency gains, and risk mitigation through strategic procurement initiatives.
• Champion continuous improvement and innovation across procurement operations.

Program & Change Management

• Manage large-scale transformation programs across multiple geographies and business units.
• Apply structured methodologies (e.g., Lean Six Sigma, Agile, PMP) to manage risks, dependencies, and stakeholder expectations.
• Monitor and report on program performance, ensuring alignment with business objectives and client goals.

Stakeholder Engagement

• Build and maintain strong internal and client relationships, ensuring high-quality service and business alignment.
• Facilitate governance meetings, transformation workshops, and executive briefings.
• Act as a change agent, guiding stakeholders through the transformation journey with empathy and clarity.

Requirements

• 7+ years of experience leading complex transition and/or transformation programs, ideally within procurement managed services, business process outsourcing (BPO), shared services, or consulting environments
• University degree, ideally with certification in project management, Lean Six Sigma (Greenbelt or higher), or TQM.
• Strong understanding of source-to-contract and procure-to-pay processes and systems.
• Excellent stakeholder management, problem-solving, and analytical skills with attention to detail.
• Ability to manage multiple priorities, navigate ambiguity, and drive results under continuous change.
• Strong communication skills, adapting to different audiences and business needs.
• Proven leadership capabilities in guiding teams through transformation and transition challenges.
• Collaborative team player who fosters an open and supportive environment.
• High motivation for quality, efficiency, and continuous improvement.
• Demonstrated success managing multi-country APAC transitions involving cross-functional, geographically dispersed teams.
• Experience establishing transition governance frameworks, operating models, and service readiness plans for large-scale client engagements.

Preferred Attributes

• Strategic mindset with operational execution capability.
• Strong analytical and problem-solving skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• Ability to work in a fast-paced, client-facing environment with cross-cultural teams.
• Strong procurement background, with practical understanding of sourcing, procurement operations, and supplier management processes.
• Proven project management capability, including planning, governance, risk management, timeline management, and stakeholder coordination.
• Mandarin language capability to support engagement with Mandarin-speaking stakeholders and markets.

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.