Business Transformation Specialist

MSC Mediterranean Shipping Company; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

MSC Mediterranean Shipping Company is seeking a Business Transformation Specialist to drive strategic initiatives, optimize operations, and lead digital and AI-enabled improvements across Singapore and SEA agencies. You will partner with senior management to standardize processes, improve efficiency, and support ISO 9001 compliance while delivering measurable business value.

You will work with cross-functional teams to translate business needs into digital solutions, collaborate with IT for

Qualifications

• 8–10 years of relevant industry experience including 5 years in business analysis
• Degree in Business Management/Business Information System/Data Science
• Strong communication skills to engage and influence stakeholders at all levels
• Proficient in Microsoft 365 applications
• Experience with Microsoft Copilot, Anthropic Claude, OpenAI Codex, or other AI productivity tools
• Proficient in database design and development, particularly Microsoft SQL

Responsibilities

• Identify operational needs and leverage digital solutions, AI tools, and MSC global platforms to enhance efficiency
• Support ISO 9001 compliance and continuous improvement initiatives across Singapore and SEA agencies
• Collaborate with Functional Heads to translate requirements into digital and process solutions
• Work with IT teams to define, evaluate, and implement systems and technology solutions
• Gather, analyse, document, and communicate requirements and specifications
• Lead solution assessments, validation activities, and stakeholder engagement
• Support data analysis, issue investigation, reporting, and system upgrades
• Drive ISO 9001 compliance and champion digital transformation initiatives

Skills

Business analysis

Stakeholder management

Microsoft 365

AI tools familiarity

SQL

Communication

Problem-solving

Organizational skills

Education

Bachelor's degree in Business Management/Business Information System/Data Science

Tools

Microsoft SQL Server

Microsoft Copilot

Anthropic Claude

OpenAI Codex

Job description

You will embark on a great journey with excellent career development opportunities in a global organization. As Business Transformation Specialist, you will join the Management Department, supporting strategic initiatives that drive operational efficiency, resource optimization, and cost leadership across the organization. You will work closely with senior management and diverse stakeholders across geographical and cultural borders, providing you with valuable exposure to business transformation projects and the opportunity to build a strong professional network.

Key Responsibilities

Reporting to the Managing Director, the role drives business transformation initiatives by identifying operational needs and leveraging digital solutions, AI tools, and MSC global platforms to enhance efficiency and standardize processes across Singapore and SEA agencies. Support ISO 9001 compliance and continuous improvement efforts to optimize business performance and operational excellence.

• Partner with Functional Heads to understand business needs, identify improvement

  opportunities, and translate requirements into effective digital and process solutions.

• Collaborate closely with IT teams to define, evaluate, and implement systems, applications, and

  technology solutions that support business objectives.

• Gather, analyse, document, and communicate business requirements, priorities, and solution

  specifications to ensure successful project delivery.

• Lead solution assessments, validation activities, and stakeholder engagement to ensure proposed

  changes align with business and operational needs.

• Work with IT application teams to review testing strategies, participate in solution testing, and

  ensure successful implementation of new systems and enhancements.

• Support data analysis, issue investigation, reporting, and the execution of system upgrades,

  enhancements, and transformation initiatives.

• Drive ISO 9001 compliance efforts, ensuring adherence to quality standards and continuous

  improvement requirements set by MSC Geneva.

• Champion digital transformation and innovation initiatives, leveraging technology and best

  practices to enhance business efficiency and operational excellence.

Who We Are Looking For

• Minimum 8 to 10 years of relevant industry experience including 5 years in business analysis

  role.

• Candidates with a Degree in Business Management/ Business Information System / Data

  Science or a related discipline will have an added advantage.

• Strong communication skills with the ability to engage and influence stakeholders at all levels.

• Proficient in Microsoft 365 applications.

• Experience with Microsoft Copilot, Anthropic Claude, OpenAI Codex, or other AI-powered

  productivity tools is an advantage.

• Proficient in database design and development, particularly Microsoft SQL.

• Good understanding of IT infrastructure, networks, systems, applications, and technology

  solutions.

• Excellent communication, interpersonal, and presentation skills.

• Highly organized, process-driven, and detail-oriented.

• Strong attention to detail with a focus on accuracy and quality.

• Proven ability to manage and collaborate with multiple stakeholders, including senior

  management.

• Customer-focused with a strong commitment to service excellence.

• Effective problem-solving and conflict resolution skills.

• Ability to manage multiple priorities and meet deadlines in a dynamic environment.

• Thrives under pressure and performs effectively in a fast-paced setting.

• Strong analytical, critical thinking, and decision-making capabilities.

• Self-motivated, proactive, and driven to deliver results.

• Able to work independently while effectively collaborating with cross-functional teams