Transition and Transformation Manager

FUJITSU ASIA PTE LTD; Singapore; Hybrid; SGD 180,000 - 260,000; Full time

Job summary

FUJITSU ASIA PTE LTD is seeking a seasoned professional to combine Project Manager, Service Delivery Manager and Transition Manager responsibilities. The role ensures initiatives are delivered on time, within budget, and meet agreed service outcomes across applications and infrastructure.

You will lead cross-functional teams, apply Agile and Scrum practices, and coordinate knowledge transfer, cutover and stabilisation to BAU while upholding governance and ITIL controls.

Qualifications

• Degree in IT/CS/Engineering preferred.
• 10+ years IT experience leading complex application and infrastructure projects.
• Experience in service delivery, transitions or transformations.
• Certifications in Agile/Scrum, PMP and ITIL are desirable.
• Strong leadership, communication, negotiation and problem-solving skills.

Responsibilities

• Define scope, schedules, budgets, resources, risks, dependencies and reporting.
• Oversee service performance, SLAs, customer satisfaction and continual service improvement.
• Coordinate knowledge transfer, readiness, cutover and handover to BAU.
• Lead cross-functional teams across applications, cloud, infra, networks and security.
• Apply Agile/ Scrum while aligning with ITIL governance and standards.
• Manage release readiness, integration, data migration, testing and lifecycle considerations.
• Ensure security, compliance, architecture, financial and contractual requirements.
• Build trusted relationships with customers and stakeholders; manage expectations.

Skills

Project Management

Service Delivery

Transition Management

Agile/Scrum

ITIL

Leadership

Stakeholder Management

Communication

Education

Bachelor's degree in Information Technology, Computer Science, Engineering

Job description

The role combines Project Manager, Service Delivery Manager and Transition Manager responsibilities to ensure initiatives are delivered safely, on time, within budget and to agreed service outcomes across both application and infrastructure domains.

Responsibilities:

• Perform Project Manager duties, including defining scope, schedules, budgets, resources, risks, dependencies, quality controls and reporting.
• Perform Service Delivery Manager duties by overseeing serviceperformance, service-level commitments, customer satisfaction, operational governance and continual service improvement.
• Perform Transition Manager duties by coordinating knowledge transfer, operational readiness, acceptance criteria, cutover, stabilisation and handover to business-as-usual support.
• Lead cross-functional teams involving application development and support, cloud, infrastructure, network, security, service desk, vendors and customer stakeholders.
• Apply Agile and Scrum practices where appropriate while integrating project governance, ITIL service-management controls and organisational standards.
• Manage application-related workstreams such as release readiness, , integration, data migration, testing, support-model design and application lifecycle considerations.
• Ensure security, compliance, architecture, financial and contractual requirements are addressed throughout delivery and transition.
• Build trusted relationships with customers and senior stakeholders, communicate progress transparently and manage expectations through change.
• Identify transformation opportunities that improve service quality, automation, cost efficiency, scalability and user experience.

Experience:

• Relevant degree in Information Technology, Computer Science, Engineering, or a related discipline is preferred.
• Minimum 10 years of experience in the IT industry, including substantial experience leading complex application and infrastructure projects, service delivery, transitions or transformations.
• Strong applications background across the delivery and support lifecycle, including development, testing, integration, release, deployment, maintenance and modernisation.
• Working knowledge of infrastructure and cloud domains, including hosting, networks, security, environments, monitoring, resilience and disaster recovery.
• Demonstrated ability to operate in Project Manager, Service Delivery Manager and Transition Manager capacities across concurrent or integrated workstreams.
• Professional certification in Agile or Scrum, Project Management Professional (PMP), and ITIL.
• Proven experience managing complex stakeholders, customers, vendors, multidisciplinary teams and executive-level governance.
• Excellent leadership, communication, negotiation, facilitation,problem-solving and decision-making skills.
• Ability to work effectively in hybrid delivery environments that combine predictive project controls with Agile ways of working.