Transit Experience Associate

Changi Travel Services Pte Ltd; Singapore; On-site; SGD 16,000 - 23,000; Full time

Job summary

Changi Travel Services Pte Ltd at Changi Airport Transit Terminals is hiring a Transit Experience Associate to deliver memorable passenger experiences. You will greet travelers, provide information, escort passengers to tour assembly points, and promote tours and services.

The role requires strong communication, a friendly approach to passengers from around the world, cash handling and POS skills, and the ability to work on rotating shifts including weekends and public holidays.

Qualifications

• Passionate about delivering excellent customer service.
• Friendly, approachable and confident with diverse passengers.
• Good communication and interpersonal skills.
• Sales-oriented with ability to cross-sell and upsell.
• Comfortable handling cash and using POS.
• Able to work independently and in a team.
• Able to work in a fast-paced, rotating shift environment.
• Willing to work weekends and public holidays.

Responsibilities

• Provide solutions, relevant information, and product recommendations to transit passengers.
• Escort and assist transit passengers to designated tour assembly points, ensuring a seamless experience.
• Drive sales through proactive customer engagement, cross-selling, and upselling techniques.
• Proactively communicate ongoing promotions, offers, and product information to customers.
• Process transactions using the POS system and handle various payment methods efficiently.
• Perform end-of-shift duties, including financial reconciliation and reporting.
• Assist with bookings, reservations, and transport arrangements as required.
• Support operational needs and perform other ad hoc duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Sales

Cash handling

Teamwork

Multitasking

Shift work

Tools

POS systems

Job description

The Transit Experience Associate will play a key role in creating a positive and memorable experience for transit passengers at Changi Airport. You will provide exceptional customer service, engage with passengers, and promote our tours and services while ensuring a seamless and enjoyable transit experience.

Working Hours:Weekdays and weekends, on a shift basis (eg. 7:00AM- 2:00PM / 10:00PM- 1:00AM). Shift timings may vary based on project requirements.Salary:$14 per hour
Location:Changi Airport Transit Terminals

Key Responsibilities:

Passenger Assistance & Escorting

• Provide solutions, relevant information, and product recommendations to transit passengers.
• Escort and assist transit passengers to designated tour assembly points, ensuring a seamless experience.

Customer Engagement & Sales

• Drive sales through proactive customer engagement, cross-selling, and upselling techniques.
• Proactively communicate ongoing promotions, offers, and product information to customers.

Retail Operations

• Process transactions using the POS system and handle various payment methods efficiently.
• Perform end-of-shift duties, including financial reconciliation and reporting.

Service Coordination

• Assist with bookings, reservations, and transport arrangements as required.
• Support operational needs and perform other ad hoc duties as assigned.
  

Requirements:

• Passionate about delivering excellent customer service and creating positive customer experiences.
• Friendly, approachable, and confident in interacting with local and international passengers.
• Good communication and interpersonal skills.
• Sales-oriented with the ability to promote products and services through cross-selling and upselling.
• Comfortable handling cash, POS systems, and basic administrative tasks.
• Able to work independently as well as collaboratively in a team environment.
• Able to work in a fast-paced operational environment and handle multiple tasks.
• Willing to work rotating shifts, including weekends and public holidays.