Transfer Agency Operations Specialist II

State Street; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

State Street in Singapore is seeking a Transfer Agency Administrator to deliver high-quality client service to internal and external clients. The role involves handling complex calls, processing trades, and maintaining accurate records in a fast-paced environment.

You will ensure deadlines are met, participate in client service reviews, and contribute to process improvements while working collaboratively with cross-functional teams. 2 years of relevant experience is typically expected.

Qualifications

• Excellent administrative and business support skills.
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint.
• Strong written & verbal communication skills.
• Excellent organizational, planning and co-ordination skills.
• Meticulous and ability to work accurately to tight deadlines.
• Proactive and able to work independently and as part of a team.
• Detailed understanding of procedural, technical and product requirements within Transfer Agency business.
• Typically candidate will have 2 years relevant experience within a similar environment.

Responsibilities

• Complete all tasks including the handling of all complex calls and queries, to a high quality to meet client requirements in a timely and accurately manner
• Quality control of transactions processed and client correspondence.
• Assist in delivery of on the job training and development of other administrators
• Ensure business standards and client deadlines are met on a consistent basis
• Actively initiate Error, Fines & Loss analysis
• Escalate client issues where necessary
• Participate in client service review
• Assist in project implementation
• Adhere to procedures in relation to all tasks of a Transfer Agent
• Administration of clients' trades and maintenance of register, processing of cash movements and reconciliation
• Identify process efficiencies in the course of their daily work and propose to line managers
• Develop and maintain a thorough knowledge of Transfer Agency processes and Systems
• Gain broad expertise on company products
• Build and maintain internal network of contacts
• Issuance of contract notes and settlement confirms
• o Processing of monetary settlement, money in/out and FX process
• o Administration of commission payments
• o Processing of Fund distribution
• o Units in issue reporting and reconciliation Information Classification:
• o Reconciliation completion and clearance of trades and cash
• o Processing of register maintenance requests
• Liaise with other departments in an effective manner
• Provide/seek regular feedback to team leader TEAM
• Act as an effective team player & deputies for immediate supervisor when appropriate
• Show organization skills of oneself and others
• Display effective team focus by assisting colleagues in their daily routine
• Positively influencing team morale in order to achieve set standards and goals
• Show willingness to assume additional tasks in order to share workload within team/department
• Maintaining a "can do" attitude GENERAL
• Display initiative
• Administration of clients/investors correspondence
• Display awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items, displaying effective time management
• Observe Risk Excellence at all times

Skills

MS Word

Excel

PowerPoint

Communication

Time management

Team player

Attention to detail

Tools

MS Office

Job description

State Street in Singapore is seeking a Transfer Agency Administrator to deliver high-quality client service to internal and external clients. The role involves handling complex calls, processing trades, and maintaining accurate records in a fast-paced environment.

You will ensure deadlines are met, participate in client service reviews, and contribute to process improvements while working collaboratively with cross-functional teams. 2 years of relevant experience is typically expected.