Training Specialist: Virtual & Classroom Delivery

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a trained facilitator to deliver structured training on survey products, systems, and service expectations. You will present content clearly in both virtual and classroom settings, and translate policy documents into learner-ready materials.

You will collaborate with operations, projects and quality teams to keep materials up-to-date with workflows and case trends, track progress, and maintain compliant training records.

Qualifications

• Diploma or Degree in any discipline.
• Minimum 2 years of experience in training, facilitation, customer service, or contact centre operations.
• ACTA or ACLP certification is required.
• Strong presentation, facilitation, and communication skills.
• Able to deliver both virtual and classroom-based training.
• Proficient in Microsoft Office applications, particularly PowerPoint, Word, Excel, and Teams.
• Strong organisational skills, attention to detail, and ability to manage multiple priorities.

Responsibilities

• Deliver structured training on survey products, systems, service expectations and tone handling across common scenarios.
• Facilitate sessions across formats and group sizes, including large scale virtual delivery.
• Translate procedural and policy documents into learner ready materials and assessments.
• Collaborate with operations, project, and quality stakeholders to ensure training content reflects current workflows, case trends and field feedback.
• Maintain version-controlled training materials that meet internal templates and documentation standards.
• Track trainee understanding through assessments, feedback and follow ups.
• Contribute to regular refresher content such as summary guides, learning modules or case-based notes.
• Maintain training records and ensure compliance with internal protocols and review processes.

Skills

Presentation skills

Facilitation

Communication

Virtual delivery

Time management

Education

Diploma or Degree

ACTA or ACLP certification

Tools

PowerPoint

Word

Excel

Teams

Job description

PERSOL SINGAPORE PTE. LTD. is seeking a trained facilitator to deliver structured training on survey products, systems, and service expectations. You will present content clearly in both virtual and classroom settings, and translate policy documents into learner-ready materials.

You will collaborate with operations, projects and quality teams to keep materials up-to-date with workflows and case trends, track progress, and maintain compliant training records.