In House Trainer

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 45,000 - 48,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a structured, reliable In-house Trainer to join our training team on a large-scale client project in Singapore. The role delivers both virtual and in-person training sessions, ensuring staff understand data collection, service expectations, and professional communication.

The successful candidate will translate procedures into learner-friendly materials, collaborate with operations and quality teams, and maintain compliant, version-controlled training content

Qualifications

• Diploma or Degree in any discipline.
• Minimum 2 years of experience in training, facilitation, customer service, or contact centre operations.
• ACTA or ACLP certification is required.
• Strong presentation, facilitation, and communication skills.
• Able to deliver both virtual and classroom-based training.
• Proficient in Microsoft Office applications, particularly PowerPoint, Word, Excel, and Teams.

Responsibilities

• Deliver structured training on survey products, systems, service expectations and tone handling across common scenarios.
• Facilitate sessions across various formats and group sizes, including large scale virtual delivery.
• Translate procedural and policy documents into learner ready materials and assessments; collaborate with operations, project, and quality stakeholders to ensure training content reflects current workflows, case trends and field feedback.
• Maintain version-controlled training materials that meet internal templates and documentation standards.
• Track trainee understanding through assessments, feedback and follow ups.
• Contribute to regular refresher content such as summary guides, learning modules or case-based notes.
• Maintain training records and ensure compliance with internal protocols and review processes.

Skills

Presentation skills

Facilitation

Communication

Multitasking

Organizational skills

Virtual training delivery

Education

Diploma or Degree

Tools

PowerPoint

Word

Excel

Teams

Job description

In-house Trainer

Salary: $4,000 - $4,300

Working hours: 5 days' workweek

Work location: Central

We are seeking a structured, reliable and adaptable trainer to join our training team supporting a large-scale client project. This role involves delivering both virtual and in person training sessions, ensuring that new and existing staff are equipped to carry out data collection and communication with professionalism, accuracy, empathy and clarity.

You will play a key part in translating procedures, systems and service expectations into accessible training, while collaborating with stakeholders to maintain consistency and alignment with operational needs.

Responsibilities:

• Deliver structured training on survey products, systems, service expectations and tone handling across common scenarios
• Facilitate sessions across various formats and group sizes, including large scale virtual delivery
• Translate procedural and policy documents into learner ready materials and assessments
  Collaborate with operations, project, and quality stakeholders to ensure training content reflects current workflows, case trends and field feedback
• Maintain version-controlled training materials that meet internal templates and documentation standards
• Track trainee understanding through assessments, feedback and follow ups
• Contribute to regular refresher content such as summary guides, learning modules or case-based notes
• Maintain training records and ensure compliance with internal protocols and review processes

Requirements:

• Diploma or Degree in any discipline.
• Minimum 2 years of experience in training, facilitation, customer service, or contact centre operations.
• ACTA or ACLP certification is required.
• Strong presentation, facilitation, and communication skills.
• Able to deliver both virtual and classroom-based training.
• Proficient in Microsoft Office applications, particularly PowerPoint, Word, Excel, and Teams.
• Strong organisational skills, attention to detail, and ability to manage multiple priorities.

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies.If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at [e-mail].

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1982883 (Koh Wei Ling, Gao Weiling)