Training Executive (F&B)

KOPITIAM INVESTMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading F&B company in Singapore is seeking a Training Coordinator to develop and deliver comprehensive training programs for both front-of-house and back-of-house functions. The ideal candidate will possess strong communication and facilitation skills, with a diploma or degree in hospitality or business management. Responsibilities include designing training materials, conducting engaging sessions, and monitoring the effectiveness of training initiatives. This role requires flexibility to accommodate various operational needs and schedules.

Qualifications

• 1-2 years of relevant experience in a Training role within the Food & Beverage industry.
• Experience in Kitchen Operations preferred, demonstrating practical food preparation knowledge.
• Ability to work flexible hours including weekends.

Responsibilities

• Design and develop comprehensive training materials for FOH and BOH functions.
• Conduct training sessions on food preparation, hygiene, customer service, and cash handling.
• Monitor and evaluate training program effectiveness through assessments and performance reviews.

Skills

Presentation skills

Facilitation skills

Communication skills

Microsoft Office Suite proficiency

Education

Diploma or Degree in Hospitality Management or Business Administration

Job description

Responsibilities

Training Program Development and Delivery

• Design and Develop comprehensive training materials, modules, and standard operating procedures (SOPs) for all front-of-house (FOH) and back-of-house (BOH) functions.
• Conduct engaging training sessions, workshops, and on-the-job coaching for new hires and existing staff on topics such as food preparation, hygiene, customer service, cash handling, and product knowledge (e.g., traditional Kopi and Teh brewing techniques).
• Coordinate with Area Managers and Outlet Supervisors to schedule training sessions and ensure minimal disruption to operations.

Standardisation and Quality Assurance

• Monitor and Evaluate the effectiveness of training programs through assessments, observation, and performance reviews to ensure consistent application of standards across all outlets.
• Identify training gaps and develop targeted remedial programs to address performance deficiencies.
• Update training content regularly to align with new product launches, menu changes, company policies, and regulatory requirements (e.g., SFA hygiene standards).

Administration and Reporting

• Maintain accurate and up-to-date training records, attendance logs, and staff certification statuses.
• Generate reports on training effectiveness, staff competency, and areas requiring improvement for the management team.

Job Requirements

• Diploma or Degree in Hospitality Management, Business Administration, or a related field.
• Minimum 1-2 years of relevant experience in a Training role within the Food & Beverage (F&B) industry.
• Prior working experience in Kitchen Operations (BOH), such as a Cook, Line Cook, or Kitchen Supervisor, is highly preferred. The candidate must demonstrate practical knowledge of food preparation, kitchen flow, and high-volume food production.
• Excellent presentation and facilitation skills with the ability to engage diverse audiences.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel) for developing training materials and reports.
• Knowledge of local F&B operational processes and SFA regulations is a strong advantage.
• Proactive, organized, and meticulous with a positive, coaching-oriented attitude.
• Ability to work flexible hours, including weekends, to support outlet operations and training needs.