Training & Development Executive

LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Annual leave 14-18 days

Birthday leave

Job summary

LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. is seeking a proactive Training & Development HR Executive to lead onboarding for frontline staff and corporate hires while spending significant time facilitating workshops and coaching in-store at Changi Airport.

You will also manage learning portals, ensure compliance training, and support L&D reporting and process improvement in a fast-paced retail environment. Strong Excel and English communication are essential.

Qualifications

• Degree or diploma in HR, Training & Development or related field.
• ACTA or ACLP certification required.
• Proven ability to lead workshops and engage diverse adult learners, ideally within retail or service environment.
• Strong administrative & reporting skills; manage training records and financial documentation.

Responsibilities

• Coordinate onboarding for frontline staff and executives, ensuring buddy system implementation.
• Deliver engaging training workshops and in-store coaching across multiple locations.
• Manage learning portals (e.g., QSM registrations, One Changi Learning) and training grants where applicable.
• Oversee mandatory compliance training (First Aid, Trade Compliance, Security).
• Conduct regular store visits to provide real-time feedback on service standards.

Skills

Facilitation

Excel

Communication

Analytical

Detail-oriented

Education

HR/Training degree

Tools

Microsoft Excel

Job description

Note : This is NOT a HR Generalist opening.

We are looking for a proactive Training & Development HR Executive to join our HR team. This is a dynamic, hands-on role where you will be the "face" of training for our frontline teams. You will spend approximately 60%-70% of your time facilitating engaging workshops and providing in-store coaching, while dedicated 30%-40% to the essential administrative and analytical reporting that keeps our 19 stores operating at excellence.

• Drive Holistic Onboarding:Coordinate and execute the onboarding journey for retail frontline staff and corporate executive-level new hires. You will partner with Operations Management to ensure the "Buddy System" is effectively implemented at the store level for seamless integration.

• Facilitation & Brand Excellence:Deliver engaging Service Excellence workshops and review corporate grooming standards with new hires to ensure our team consistently represents our premium brand.

• Manage Specialized Learning Portals:Serve as the primary point of contact for airport-specific training, including QSM registrations, the One Changi Learning portal, and managing Extra Miles Award matters for operations.

• Coordinate Mandatory Compliance:Oversee mandatory training sessions, including First Aid, Trade Compliance, and Security Compliance, ensuring all employees meet essential regulatory and industry requirements.

• In-Store Coaching:Regularly visit stores across Changi Airport terminals to provide real-time, constructive feedback on service standards and operational behaviors.

• L&D Operations & Process Improvement:Review and refine Learning & Development SOPs and processes for continuous improvement. You will also manage training-related financial administration, including Expenditure Proposals (EP) and payment requisitions to external providers.

• Data-Driven Reporting:Prepare comprehensive weekly and monthly HR reports for the L&D function, ensuring training effectiveness and participation are accurately tracked.

• Shape Company Culture:Review, propose, and execute Employee Engagement programs and activities that foster a positive and collaborative workplace culture.

• Ad-hoc Support:Assist with broader HR initiatives and general affairs projects as assigned by management.

Why you should be interested:

• The World's Leading Stage:Work at Changi Airport, an iconic global landmark ranked as the world's best airport for 14 years. You will be part of the excellence that defines this world-class travel hub.
• Diverse Scope of Impact:From onboarding corporate executives to coaching frontline staff, your work touches every level of our Singapore operations.
• Strategic Contribution:Beyond delivery, you will have a seat at the table in improving L&D processes and shaping our employee engagement strategy.
• Global Brand Visibility:Work closely with HR leadership in a high-visibility role within a global brand environment, offering significant variety and professional challenge.

Requirements

• Degree or diploma in Human Resources, Training & Development, or related field.
• ACTA or ACLP certification required.
• Demonstrated training and facilitation experience:Proven ability to lead workshops and engage diverse adult learners, ideally within a retail, F&B, or high-touch service environment.
• Strong Administrative & Reporting Skills:High proficiency in Microsoft Excel and the discipline to manage meticulous training records and financial documentation.
• Proactive & Detail-Oriented:Ability to review processes/SOPs and identify opportunities for improvement.
• Communication Skills:Excellent verbal and written English to effectively partner with operations management and corporate stakeholders.
• Analytical and details oriented

Preferred :

• Someone with Training experience within Travel Retail or a high-volume airport ecosystem.
• Someone who is familiar with SkillsFuture Singapore (SSG) or WSG training grant applications.
• Prior experience managing employee engagement activities or corporate onboarding will be advantage.

What we offer:

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances
• Birthday Leave