Training and Development HR Executive

LOTTE Travel Retail Singapore; Singapore; On-site; SGD 45,000 - 69,000; Full time

Benefits offered by this job

Salary package aligned to experience

Annual Leave 14–18 days

Medical outpatient insurance

Group hospitalization & surgery cover

Group dental insurance

Performance bonuses

Birthday leave

Job summary

LOTTE Travel Retail Singapore is seeking a proactive Training & Development HR Executive to join our HR team. You will be the face of training for frontline teams, spending 40% on workshops and 60% on admin and analytics to support 19 stores.

You will drive onboarding, deliver Service Excellence workshops, manage learning portals, oversee mandatory training, and provide in-store coaching across Changi Airport terminals to uphold our premium brand standards.

Qualifications

• Degree or diploma in HR, Training & Development or related field.
• Proven experience in delivering workshops and facilitating training.
• Strong administration and meticulous training records management.
• Excellent verbal and written English for partner communications.
• Experience coordinating onboarding for frontline staff and executives.
• Ability to drive program improvements and SOP enhancements.

Responsibilities

• Coordinate and execute onboarding for frontline staff and corporate hires with Operations input.
• Facilitate engaging Service Excellence workshops and ensure grooming standards.
• Manage airport-specific training portals and learning resources (QSM, One Changi).
• Oversee mandatory training sessions (First Aid, Trade Compliance, Security).
• Provide in-store coaching across multiple terminals for real-time feedback.
• Review L&D SOPs and handle training-related financial administration.
• Prepare weekly and monthly HR training reports on participation and effectiveness.
• Develop and implement Employee Engagement activities to boost culture.
• Support broader HR initiatives and ad hoc projects as assigned.

Skills

Onboarding coordination

Facilitation & training

Store-level coaching

English communication

Analytical & reporting

Education

Degree or diploma in Human Resources/Training & Development

Tools

Microsoft Excel

Job description

This is NOT a HR Generalist opening.

We are looking for a proactive Training & Development HR Executive to join our HR team. This is a dynamic, hands‑on role where you will be the "face" of training for our frontline teams. You will spend approximately 40% of your time facilitating engaging workshops and providing in‑store coaching, while dedicated 60% to the essential administrative and analytical reporting that keeps our 19 stores operating at excellence.

• Drive Holistic Onboarding:Coordinate and execute the onboarding journey for retail frontline staff and corporate executive-level new hires. You will partner with Operations Management to ensure the "Buddy System" is effectively implemented at the store level for seamless integration.

• Facilitation & Brand Excellence:Deliver engaging Service Excellence workshops and review corporate grooming standards with new hires to ensure our team consistently represents our premium brand.

• Manage Specialized Learning Portals:Serve as the primary point of contact for airport-specific training, including QSM registrations, the One Changi Learning portal, and managing Extra Miles Award matters for operations.

• Coordinate Mandatory Compliance:Oversee mandatory training sessions, including First Aid, Trade Compliance, and Security Compliance, ensuring all employees meet essential regulatory and industry requirements.

• In-Store Coaching:Regularly visit stores across Changi Airport terminals to provide real‑time, constructive feedback on service standards and operational behaviors.

• L&D Operations & Process Improvement:Review and refine Learning & Development SOPs and processes for continuous improvement. You will also manage training-related financial administration, including Expenditure Proposals (EP) and payment requisitions to external providers.

• Data-Driven Reporting:Prepare comprehensive weekly and monthly HR reports for the L&D function, ensuring training effectiveness and participation are accurately tracked.

• Shape Company Culture:Review, propose, and execute Employee Engagement programs and activities that foster a positive and collaborative workplace culture.

• Ad-hoc Support:Assist with broader HR initiatives and general affairs projects as assigned by management.

Why you should be interested

• The World's Leading Stage:Work at Changi Airport, an iconic global landmark ranked as the world's best airport for 14 years. You will be part of the excellence that defines this world‑class travel hub.
• Diverse Scope of Impact:From onboarding corporate executives to coaching frontline staff, your work touches every level of our Singapore operations.
• Strategic Contribution:Beyond delivery, you will have a seat at the table in improving L&D processes and shaping our employee engagement strategy.
• Global Brand Visibility:Work closely with HR leadership in a high-visibility role within a global brand environment, offering significant variety and professional challenge.

• Degree or diploma in Human Resources, Training & Development, or related field.
• Demonstrated training and facilitation experience:Proven ability to lead workshops and engage diverse adult learners, ideally within a retail, F&B, or high-touch service environment.
• Strong Administrative & Reporting Skills:High proficiency in Microsoft Excel and the discipline to manage meticulous training records and financial documentation.
• Proactive & Detail-Oriented:Ability to review processes/SOPs and identify opportunities for improvement.
• Communication Skills:Excellent verbal and written English to effectively partner with operations management and corporate stakeholders.
• Analytical and details oriented
• This role is primarily based in our Tmapines HQ Office with ad-hoc visit to our Airport office and 19 stores across the 4 terminals to delivery trainings, coordinate brands trainings and coaching.

Preferred/Bonus Requirements

• Experience within Travel Retail or a high-volume airport ecosystem.
• Familiarity with SkillsFuture Singapore (SSG) or WSG training grant applications.
• Prior experience managing employee engagement activities or corporate onboarding.

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances
• Birthday Leave