Training and sales operation Executive

INSPIZONE ACADEMY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Inspizone Academy Pte Ltd in Singapore seeks a Sales & Training Operations Executive / Manager to oversee day-to-day sales coordination, corporate training proposals, course scheduling, training administration, funding compliance, and operational reporting for the training centre.

The role requires close coordination with customers, trainers, internal teams, and external stakeholders such as SSG, NTUC, MOE, and examination partners; the candidate should be organised, proactive, and capable of

Qualifications

• The role requires close coordination with customers, trainers, internal sales and marketing teams, and external stakeholders such as SkillsFuture Singapore (SSG), NTUC, MOE, and examination partners.
• Organised, proactive, resourceful, and capable of managing multiple priorities while ensuring smooth course delivery, effective sales operations, and compliance with funding and regulatory requirements.

Responsibilities

• Lead allocation and management: distribute incoming leads among sales team members, balance workloads, monitor follow-up progress, and ensure leads are handled promptly and effectively.
• Corporate training solutions: understand clients' training needs and requirements, coordinate with trainers to develop suitable proposals, and ensure proposals address the client's objectives and operational requirements.
• Public course knowledge: maintain comprehensive knowledge of course content, schedules, prerequisites, fees, funding eligibility, and available subsidies to support customer enquiries and assist the sales team.
• Information research and problem-solving: identify reliable sources and obtain accurate answers to enquiries when information is not immediately available.
• Course scheduling: coordinate course dates, trainers, venues, and class arrangements, taking into account trainer availability, enrolment levels, funding eligibility periods, and special technical or equipment requirements.
• Course readiness: ensure the necessary training facilities, software, accounts, licences, learning materials, and technical setups are ready before each class.
• Course information management: maintain accurate and up-to-date course information across course brochures, the company website, SkillsFuture platforms, and other relevant systems, including course coverage, schedules, fees, and funding details.
• Class confirmation: monitor enrolment levels and coordinate with trainers and relevant stakeholders to confirm classes, manage schedule changes, and minimise operational disruptions.
• Enrolment and assessment administration: upload and maintain enrolment records, attendance information, assessment results, and other required training documentation.
• Payment monitoring: check course payment status and follow up on outstanding payments or missing documentation.
• Training quality and documentation: ensure course records and supporting documents are complete, accurate, and properly maintained.
• New Course Development & Launch: coordinate application, registration, and approval processes for new courses and training programmes; identify and engage suitable trainers; coordinate development, collection, and review of courseware, lesson plans, assessment materials, and other training resources; monitor course setup, pricing, schedules, platform updates, and marketing readiness before launch; monitor funding and regulatory compliance and timelines until launch.
• Funding, Regulatory & External Stakeholder Coordination: liaise with SSG, MOE, NTUC UTAP, and other relevant organisations regarding funding eligibility, approval requirements, and administrative matters; track funding claims, disbursements, and payouts; maintain accurate records and supporting documents; prepare documentation for audits; monitor changes to funding schemes and communicate updates to management.

Job description

Job Title

Sales & Training Operations Executive

Occupation

TRAINING MANAGER

Job Description & Requirements

Job Description: Sales & Training Operations Executive / Manager

Department: Sales & Training Operations

Company: Inspizone Academy Pte Ltd

Reports to: Management

Location: Singapore

Job Summary

The Sales & Training Operations Executive / Manager is responsible for overseeing the day-to-day sales coordination, corporate training proposals, course scheduling, training administration, funding compliance, and operational reporting of the training centre.

The role requires close coordination with customers, trainers, internal sales and marketing teams, and external stakeholders such as SkillsFuture Singapore (SSG), NTUC, MOE, and examination partners. The successful candidate should be organised, proactive, resourceful, and capable of managing multiple priorities while ensuring smooth course delivery, effective sales operations, and compliance with relevant funding and regulatory requirements.

Key Responsibilities

• Sales Management & Customer Support
  • Lead allocation and management: Distribute incoming leads among sales team members, balance workloads, monitor follow-up progress, and ensure leads are handled promptly and effectively. Work with the sales team to support lead conversion, course enrolment, and achievement of sales targets.
  • Corporate training solutions: Understand clients' training needs and requirements, coordinate with trainers to develop suitable proposals, and ensure proposals address the client's objectives and operational requirements. Gather and consolidate information on training fees, trainer fees, course materials, software licences, account requirements, technical environments, and other resources required for delivery.
  • Public course knowledge: Maintain comprehensive knowledge of course content, schedules, prerequisites, fees, funding eligibility, and available subsidies to support customer enquiries and assist the sales team.
  • Information research and problem-solving: Identify reliable sources and obtain accurate answers to enquiries when information is not immediately available.
• Training Planning & Operations
  • Course scheduling: Coordinate course dates, trainers, venues, and class arrangements, taking into account trainer availability, enrolment levels, funding eligibility periods, and special technical or equipment requirements.
  • Course readiness: Ensure the necessary training facilities, software, accounts, licences, learning materials, and technical setups are ready before each class.
  • Course information management: Maintain accurate and up-to-date course information across course brochures, the company website, SkillsFuture platforms, and other relevant systems, including course coverage, schedules, fees, and funding details.
  • Class confirmation: Monitor enrolment levels and coordinate with trainers and relevant stakeholders to confirm classes, manage schedule changes, and minimise operational disruptions.
  • Enrolment and assessment administration: Upload and maintain enrolment records, attendance information, assessment results, and other required training documentation.
  • Payment monitoring: Check course payment status and follow up on outstanding payments or missing documentation.
  • Training quality and documentation: Ensure course records and supporting documents are complete, accurate, and properly maintained.
• New Course Development & Launch
  • Coordinate the application, registration, and approval processes for new courses and training programmes.
  • Identify and engage suitable trainers, conduct trainer interviews, and assess their suitability based on subject expertise, delivery capability, and course requirements.
  • Coordinate the development, collection, and review of courseware, lesson plans, assessment materials, and other training resources.
  • Review training materials to ensure alignment with course objectives, required coverage, assessment requirements, and applicable regulatory or funding conditions.
  • Coordinate course setup, pricing, schedules, platform updates, and marketing readiness before launch.
  • Monitor course application status, approval timelines, and outstanding requirements through to launch.
• Funding, Regulatory & External Stakeholder Coordination
  • Liaise with SkillsFuture Singapore (SSG), MOE, NTUC UTAP, and other relevant organisations regarding course applications, funding eligibility, approval requirements, and administrative matters.
  • Track funding claims, disbursements, and payouts, and follow up on outstanding claims or discrepancies.
  • Maintain accurate records and supporting documents for funding and regulatory requirements.
  • Prepare documentation and responses for internal checks, mini audits, major audits, and other compliance reviews.
  • Monitor changes to funding schemes, course approval conditions, and administrative requirements, and communicate relevant updates to management and the team.
  • Coordinate