Train Service Controller

SMRT TEL PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

SMRT TEL PTE. LTD. in Singapore is looking for a Train Service Controller to ensure safe and efficient train operations. You will be responsible for monitoring and controlling train services, making necessary adjustments to meet passenger needs, and coordinating responses to unexpected events.

A Diploma in Engineering or equivalent is essential along with the ability to perform shift work. Candidates should be strategic thinkers, able to work both independently and in a team, and handle stressful situations calmly.

Qualifications

• Able to perform rotating shift work including weekends and public holidays.
• Familiar with Operations Control Room environment is an advantage.
• Able to work independently as well as in a team.

Responsibilities

• Monitor and control train operational activities.
• Make service adjustments to meet passenger needs.
• Coordinate staff to deal with failures or unexpected events.

Skills

Ability to operate computer-based control systems

Ability to think strategically

Strong decision-making under pressure

Meticulous and alert

Education

Diploma in Engineering or equivalent

Job description

Job Purpose

Reporting to the Chief Controller, Operations Control Centre (OCC), the Train Service Controller (TSC) will perform various duties in the OCC to ensure safe and efficient train operations.

Responsibilities

• Monitor and control train operational activities to ensure that safe, efficient, and reliable train services are provided at all times.
• Regulate and monitor train services closely in accordance with train timetable.
• Make logical decisions and cater necessary service adjustment to meet passenger needs.
• Coordinate and mobilise relevant Operations and Maintenance staff to deal with failure or unexpected events in an expeditious and safe manner.
• Monitor and oversee daily station opening and ensures that all station equipment are functional before the start of revenue service.
• Assists Chief Controller in information dissemination to passengers that are affected by rail incidents at the stations.
• Inform relevant maintenance staff on equipment faults so that recovery actions can be taken.
• Manage and control all work possessions and track access according to prescribed rules and procedures.
• Assist premise owners to facilitate access rights of TEL premises for authorised external personnel (e.g. contractors).

Qualifications & Work Experience

• Diploma in Engineering or equivalent.
• Able to perform rotating shift work including working on weekends and public holidays.
• Familiar with Operations Control Room environment will be an added advantage.
• Able to operate computer-based control systems.
• Able to work independently as well as in a team environment with individuals of diversebackground.
• Positive, open-minded, meticulous and alert.
• Highly motivated and ability to work under pressure and handle stress.
• Able to think strategically and analyse systematically to make sound and safe decisions.
• Ability to handle emergency situation in a calm and swift manner.