Executive, Train Service Controller

SMRT Corporation, Ltd.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

SMRT Corporation, Ltd. is looking for an Executive, Train Service Controller in Singapore. This role involves regulating train service and ensuring safety, with responsibilities in both scheduled and emergency situations.

The ideal candidate holds a degree in engineering and is capable of managing shifting duties during weekends and holidays. Key skills include effective interpersonal communication, situational awareness, and the ability to perform under pressure while making sound decisions.

Qualifications

• Degree in an Engineering discipline or other with relevant engineering experience.
• Able to perform rotating shifts, including weekends and public holidays.

Responsibilities

• Regulate train service efficiently and safely.
• Deliver scheduled train service for customer satisfaction.
• Manage activities during and after non-traffic hours.
• Ensure all faults are recorded and reported promptly.

Skills

Basic computer literacy

Effective inter-personal skills

Ability to work under pressure

Meticulous and alert

Ability to handle emergency situations

Education

Degree in an Engineering discipline

Degree in other discipline with relevant engineering work experience

Job description

Executive, Train Service Controller

Job Purpose

The Train Service Controller (Trains) is part of the team for the North‑South & East‑West Line Operations Control Centre.

• Train Control duties which include regulating train service in an efficient and safe manner.
• Liaison duty in ensuring information flow and communication are executed promptly and accurately including fault reporting and processing of track access activities.
• Communication duty in ensuring delay and disruption information are disseminated to all stakeholders promptly and accurately.

Responsibilities

• To deliver train service as scheduled to meet customer satisfaction.
• Launching and withdrawing of passenger service trains as per timetable.
• To ensure all faults reported by Train Captains are accurately recorded and handed to TSC (Liaison) promptly.
• Carry out train reformation when trains are running out of schedule due to train fault, trackside signalling equipment failure, traction power failure and trackside incident.
• To liaise with train crew for train reformation, crew matters etc.
• To run unscheduled train (test train and or spare train) in between the passenger service trains.
• To manage activities during traffic hours (retrieval of fallen items from trackside with management approval, track access by maintenance staff etc. Ensure all necessary protections are in place for safety of all personnel on track).
• To manage activities after during non‑traffic hours (Dispatching of Engineer’s trains from depot and returning to depot after work on mainline).
• TSC who is responsible for SCD (Short Circuiting Device) system must ensure that all SCDs are removed prior to switching on of traction power before Start of Traffic.
• To liaise with station staff in dealing with PSD or HHPSD failure, ECB activation etc.
• To assist and liaise with duty RSM in carrying out point exercise for Station Managers as a refresher training or qualification during non‑traffic hours.
• To be competent in decision making through fully understand in depth each major application of the 2 critical operating systems; i.e. Communication based Train Control (CBTC) and Radio Command Control Panel (RCCP).
• To handle incident safely and recover service speedily.
• To ensure all points are fit for service before Start of Traffic Hours by carrying routine point testing.
• Disseminate operational information to all stations through Urgent Mail System (UMS) during train service disruption.
• Receive, record accurately and report all faults promptly to the respective cells in Maintenance Operation Centre (MOC) or other Maintenance Department not under MOC.
• Liaison and monitor maintenance work on the fire alarm system (System-wide).
• To ensure all visitors (Staff or non‑staff) access to Control room are checked and their particulars are logged down in the Visitor’s logbook.
• Monitor and report feedback from Real Time Apps.
• Monitoring and recording the reporting of oil spillage check by duty SM.
• Perform other duties as and when required by Chief Controller or above.

Qualifications & Work Experience

• Degree in an Engineering discipline or Degree in other discipline with relevant engineering work experience.
• Able to perform rotating shifts, including duties on weekends and on public holidays.

Skills

Technical skills include:

• Basic computer literacy.

Generic skills include:

• Effective inter‑personal skills.
• Able to work independently as well as in a team environment with individuals of diverse backgrounds.
• Must be highly motivated.
• Ability to work under pressure and handle stress.
• Able to think strategically and analyse systematically to make sound and safe decisions.
• Positive and open mind‑set.
• Meticulous and alert.
• Ability to handle emergency situation in a calm and swift manner.