Trading Systems Operations Analyst II

ICE; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

ICE is seeking a System Operations Analyst II to provide advanced technical support and ensure high availability for ICE/NYSE exchange systems. The role involves managing incidents, changes, and documentation, with a focus on customer satisfaction in a 24/7 shift environment.

The candidate will collaborate with IT and business teams, participate in strategic projects, and mentor junior staff while maintaining robust system operations and reliability across Linux-based environments.

Qualifications

• Bachelor's degree or equivalent systems/application support experience.
• Intermediate level experience with Linux Operating System.
• Understanding of TCP/IP, UDP, and Multicast protocols.
• Proven ability to work in a customer focused environment and dedication to providing the best possible user experience.
• Effective communication skills with both technical and business resources.
• Strong logical thinking, critical thinking, and analytical problem-solving skills.
• Demonstrated reliability, flexibility, and attention to detail.

Responsibilities

• Provide advanced technical support to clients by troubleshooting and resolving complex internal and customer issues.
• Maintain operations and administration of ICE/NYSE systems using established policies and procedures.
• Oversee production environment by adhering to the Incident Management and Change Management policies, including communication, escalation, and follow-up for root cause analysis.
• Prepare and maintain comprehensive documentation for troubleshooting and recovery procedures.
• Participate in strategic and tactical projects to further innovate and improve Exchange systems and processes.
• Mentor and train junior analysts in troubleshooting and Exchange administration tasks.

Skills

Linux

TCP/IP

Customer focus

Analytical thinking

Education

Bachelor's degree

Tools

ITIL

Cobit

Job description

ICE is seeking a System Operations Analyst II to provide advanced technical support and ensure high availability for ICE/NYSE exchange systems. The role involves managing incidents, changes, and documentation, with a focus on customer satisfaction in a 24/7 shift environment.

The candidate will collaborate with IT and business teams, participate in strategic projects, and mentor junior staff while maintaining robust system operations and reliability across Linux-based environments.