Trading Exchange Systems Operations Analyst II

Intercontinental Exchange (ICE); Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Intercontinental Exchange (ICE) in Singapore is seeking a System Operations Analyst II to provide advanced technical support across ICE/NYSE systems, ensuring high availability and strong user experience. The role requires handling 24/7 operations, incident management, and collaboration with IT staff in a fast-paced trading environment.

You will mentor junior analysts, document procedures, and participate in projects to improve exchange systems, with a focus on reliability, scalability, and

Qualifications

• Bachelor's degree or equivalent systems/application support experience.
• Intermediate level experience with Linux Operating System.
• Understanding of TCP/IP, UDP, and Multicast protocols.
• Proven ability to work in a customer focused environment and dedication to providing the best possible user experience.
• Effective communication skills with both technical and business resources.
• Strong logical thinking, critical thinking, and analytical problem-solving skills.

Responsibilities

• Provide advanced technical support to clients by troubleshooting and resolving complex internal and customer issues.
• Maintain operations and administration of ICE/NYSE systems using established policies and procedures.
• Oversee production environment by adhering to the Incident Management and Change Management policies, including escalation and root cause follow-up.
• Prepare and maintain comprehensive documentation for troubleshooting and recovery procedures.
• Participate in strategic and tactical projects to further innovate and improve Exchange systems and processes.
• Mentor and train junior analysts in troubleshooting and Exchange administration tasks.

Skills

Linux OS

Networking TCP/IP UDP Multicast

Customer-focused service

Technical documentation

Analytical problem solving

Interpersonal communication

Education

Bachelor's degree or equivalent in related field

Tools

Python

Bash

Monitoring tools

Cloud/ virtualization basics

Job description

Intercontinental Exchange (ICE) in Singapore is seeking a System Operations Analyst II to provide advanced technical support across ICE/NYSE systems, ensuring high availability and strong user experience. The role requires handling 24/7 operations, incident management, and collaboration with IT staff in a fast-paced trading environment.

You will mentor junior analysts, document procedures, and participate in projects to improve exchange systems, with a focus on reliability, scalability, and