System Analyst - Intercontinental Exchange

ICE Data Services; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ICE Data Services in Singapore seeks an System Operations Analyst II to deliver advanced technical support for ICE/NYSE systems, ensuring high availability in a 24/7 environment. You will troubleshoot complex issues, maintain production environments, and mentor junior analysts while adhering to ITIL/ISO processes.

Strong Linux, TCP/IP, and scripting skills are essential. The role involves shift rotation and weekend work in a dynamic trading exchanges ecosystem, with focus on customer

Qualifications

• Bachelor's degree or equivalent systems/application support experience.
• Intermediate level experience with Linux Operating System.
• Understanding of TCP/IP, UDP, and Multicast protocols.

Responsibilities

• Provide advanced technical support to clients by troubleshooting and resolving complex internal and customer issues.
• Maintain operations and administration of ICE/NYSE systems using established policies and procedures.
• Oversee production environment by adhering to the Incident Management and Change Management policies (e.g., ITIL, ISO 9000, Cobit), including communication, escalation, and follow-up for root‑cause analysis.
• Prepare and maintain comprehensive documentation for troubleshooting and recovery procedures.
• Participate in strategic and tactical projects to further innovate and improve Exchange systems and processes.
• Mentor and train junior analysts in troubleshooting and Exchange administration tasks.

Skills

Linux

TCP/IP

UDP

Multicast

Customer focus

Communication skills

Analytical thinking

Problem solving

Education

Bachelor's degree or equivalent

Tools

Python

Bash

Monitoring tools

Job description

Job Purpose

The System Operations Analyst II provides advanced technical support to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff, ensuring high customer satisfaction and minimizing IT-related problems. This role supports the daily operations of industry-leading trading exchanges, advanced Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure. This is a 24/7 environment requiring shift rotation and/or weekend work.

Responsibilities

• Provide advanced technical support to clients by troubleshooting and resolving complex internal and customer issues.
• Maintain operations and administration of ICE/NYSE systems using established policies and procedures.
• Oversee production environment by adhering to the Incident Management and Change Management policies (e.g., ITIL, ISO 9000, Cobit), including communication, escalation, and follow-up for root‑cause analysis.
• Prepare and maintain comprehensive documentation for troubleshooting and recovery procedures.
• Participate in strategic and tactical projects to further innovate and improve Exchange systems and processes.
• Mentor and train junior analysts in troubleshooting and Exchange administration tasks.

Knowledge and Experience

• Bachelor's degree or equivalent systems/application support experience.
• Intermediate level experience with Linux Operating System.
• Understanding of TCP/IP, UDP, and Multicast protocols.
• Proven ability to work in a customer focused environment and dedication to providing the best possible user experience.
• Effective communication skills with both technical and business resources.
• Strong logical thinking, critical thinking, and analytical problem‑solving skills.
• Demonstrated reliability, flexibility, and attention to detail.

Preferred Knowledge and Experience

• Experience in the financial and investment industries/technologies.
• Understanding of programming/scripting (Python, BASH, etc..) languages.
• Familiarity with FIX Protocol.
• Experience with enterprise monitoring tools.
• Experience working in cloud or cluster-based/virtualized environments.