Exchange Systems Operations Analyst II

ICE Clear Europe Limited; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

ICE Clear Europe Limited is seeking a System Operations Analyst II to provide advanced technical support for ICE/NYSE systems, ensuring high customer satisfaction in a 24/7 environment. The role involves incident handling, documentation, and mentoring junior staff.

The ideal candidate has a Bachelor’s degree or equivalent experience, solid Linux skills, and strong problem-solving and communication abilities to work with technical and business teams.

Qualifications

• Bachelor's degree or equivalent systems/application support experience.
• Intermediate level experience with Linux Operating System.
• Understanding of TCP/IP, UDP, and Multicast protocols.
• Proven ability to work in a customer focused environment and dedication to providing the best possible user experience.
• Effective communication skills with both technical and business resources.
• Strong logical thinking, critical thinking, and analytical problem-solving skills.
• Demonstrated reliability, flexibility, and attention to detail.

Responsibilities

• Provide advanced technical support to clients by troubleshooting and resolving complex internal and customer issues.
• Maintain operations and administration of ICE/NYSE systems using established policies and procedures.
• Oversee production environment by adhering to the Incident Management and Change Management policies (e.g., ITIL, ISO 9000, Cobit), including communication, escalation, and follow-up for root cause analysis.
• Prepare and maintain comprehensive documentation for troubleshooting and recovery procedures.
• Participate in strategic and tactical projects to further innovate and improve Exchange systems and processes.
• Mentor and train junior analysts in troubleshooting and Exchange administration tasks.

Skills

Linux OS

Networking TCP/IP

Customer focus

Analytical thinking

Communication skills

Education

Bachelor's degree or equivalent

Job description

ICE Clear Europe Limited is seeking a System Operations Analyst II to provide advanced technical support for ICE/NYSE systems, ensuring high customer satisfaction in a 24/7 environment. The role involves incident handling, documentation, and mentoring junior staff.

The ideal candidate has a Bachelor’s degree or equivalent experience, solid Linux skills, and strong problem-solving and communication abilities to work with technical and business teams.