Trade Support Specialist

Tech Grid Asia Pte. Ltd.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Tech Grid Asia Pte. Ltd. represents a global market maker seeking an Electronic Trading Support Specialist to resolve production issues and onboard new clients to production trading systems.

The role involves monitoring, troubleshooting across a multi-asset suite, and handling connectivity issues with urgency. Proficiency in FIX, UNIX, SQL, and Windows is required to support clients worldwide.

Qualifications

• 2–4 years of experience in finance industry support, preferably equities.
• Proven technical and analytical skills across Windows Server, SQL, UNIX environments.
• Experience with trading systems support and/or FIX order routing is desirable.
• Strong organisational, interpersonal skills and attention to detail.
• Ability to work independently, manage multiple tasks, and act with urgency.

Responsibilities

• Provide dedicated phone, chat, and email support to customers, addressing questions on electronic trading.
• Monitor real-time trading systems, conduct EOD/SOD checks, and health monitoring.
• Troubleshoot configuration, functionality, and enhancements of trading products/systems.
• Deliver high-quality support to internal trading desks and external clients.
• Handle FIX Protocol related trading issues and ensure quick resolution.
• Join a global support team to identify, reproduce, and prioritize client issues.
• Coordinate with teams to categorize, prioritize, and resolve software issues in electronic trading.
• Collaborate with development, sales, and product management to refine software solutions for operational needs.
• Serve as a primary liaison between customers and the firm.
• Assist with client onboarding tasks and sales support requests.

Skills

Financial trading knowledge

FIX Protocol

Python

Interpersonal skills

Attention to detail

Tools

UNIX

SQL

Windows

FIX Protocol

Job description

Our Client is a global leading market maker and is seeking an experienced person to support its electronic order routing systems. The Electronic Trading Support Specialist will help support customers globally to resolve electronic trading production issues and implement onboarding of new clients to the production trading systems. This individual will be responsible for monitoring, identifying, and troubleshooting electronic trading and connectivity issues across a suite of products with urgency. This individual will work closely with the onboarding specialists to implement new connections and help manage existing client changes across multi-asset suite of products. FIX, UNIX, SQL and Windows knowledge is a must.

RESPONSIBILITIES:

1. Provide dedicated phone, chat, and email support to both internal and external customers by answering complex questions on function and usage of all aspects of electronic trading.
2. Provide real-time monitoring of trading systems, EOD/SOD, and health checks.
3. Resolve technical support issues and problems in the areas of system configurations, functionally and enhancements surrounding trading products/systems.
4. Provide a high level of customer support and service to both Virtu's internal trading desks as well as external clients/customers.
5. Frequently dealing with trading issues surrounding the FIX Protocol.
6. Be part of a dedicated global support team, identifying, replicating, and prioritising client trading issues.
7. Coordinate with other team to categorise, prioritise, and resolve software application issues dealing with all levels of electronic trading.
8. Interact regularly with members of the development team, sales, and product management to produce and refine software solutions that address operational needs and requirements.
9. Serve as primary liaison between customers and the firm.
10. Assist with client on-boarding tasks as well as sales support requests.

QUALIFICATIONS/REQUIRED SKILLS:

1. 2-4 years working experience in support of the finance industry, preferably equities.
2. Proven technical and analytical skills in a mix of Microsoft Windows, Microsoft Server, Microsoft SQL, Sybase SQL, and UNIX environments.
3. Previous experiences with support of trading systems and/or FIX order routing desirable.
4. Demonstrated excellent organisational, interpersonal skills and attention to detail.
5. Demonstrated ability to work independently, handles multiple tasks simultaneously, prioritise, and adapt quickly with minimal supervision and a strong sense of urgency.
6. Understanding of the Financial Information Exchange (FIX) Protocol and Python.
7. Understanding of financial markets, trading, and/or asset management industry.