ETS (Electronic Trading Systems) Support Engineer

Straits Financial Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Straits Financial Group is seeking an ETS Support Engineer to manage and maintain trading system operations in a hands-on role. You will support trading platforms (CQG, ATP, TTNG) and internal applications, while coordinating with vendors for complex issues and ensuring procedures are well documented.

The role also covers internal IT support, business continuity planning, and new account setup tasks. Diploma or Bachelor's degree in Computer Science or related field are required, with a

Qualifications

• Bachelor's or Diploma in Computer Science or related field.
• Strong problem-solving skills with ability to identify, troubleshoot, and escalate issues effectively.
• Good communication skills with internal users, vendors, and IT teams.
• Detail-oriented, responsible, and proactive with a positive attitude.

Responsibilities

• Provide ETS and trading system support across CQG, ATP, TTNG and related platforms.
• Manage system changes, migrations, upgrades, and implementations.
• Deliver dealer desk support and coordinate with vendors for complex issues.
• Provide end-user IT support for desktops, OS, and business applications.
• Assist with new client account setup on front-end trading platforms and maintain records.

Skills

Problem-solving

Communication

Teamwork

High-pressure environment

After-hours availability

Education

Bachelor's in Computer Science

Diploma in Computer Science

Job description

We are seeking a ETS (Electronic Trading system) Support Engineer to manage and maintain trading system operations. This is a hands‑on technical role, primarily focused on ETS, with additional responsibilities in IT support, infrastructure, and application support as required to meet team demands.

Key Responsibilities

1. Trading Systems Support

• Provide support for trading platforms such as CQG, ATP, TTNG, and other related systems.


• Manage system changes, migrations, implementations, and upgrades.


• Support internal applications including Global Risk, Middle Office, and Back Office systems.


• Deliver Dealer Desk support for complex trading and technical issues, including vendor coordination and escalation.


• Participate in ad-hoc projects and initiatives related to trading applications.


• Ensure all support procedures are well-documented and up to date.

2. Internal IT Support

• Support Business Continuity Planning (BCP) for office systems.


• Monitor application processes and ensure system stability.


• Provide end‑user support for desktops, OS, and business applications.


• Manage user accounts, including domain and email setup.


• Support phone systems and dealer turret systems.


• Provide general support for internal applications and IT infrastructure.

3. New Account Setup & Maintenance

• Liaise with Front Office on new client account setup requirements.


• Configure client accounts on front‑end trading platforms.


• Troubleshoot and resolve account setup issues.


• Prepare and distribute trading platform credentials to authorized users.


• Maintain and update client account information promptly.


• Ensure proper documentation for audit and record‑keeping purposes.


• Assist with administrative tasks and process improvements related to account setup.

Requirements & Skills

• Diploma or Bachelor's degree in Computer Science or a related field.


• Strong problem‑solving skills with the ability to identify, troubleshoot, and escal​ate issues effectively.


• Good communication skills with internal users, vendors, and IT teams.


• Detail‑oriented, responsible, and proactive with a positive attitude.


• Able to work in a high‑pressure, fast‑paced trading environment.


• Willing to work after hours or weekends when required.


• Strong team player with flexibility to support multiple functions.


• Basic knowledge of derivatives and FX trading.


• Fundamental understanding of networking and operating systems.