Trade Finance Operations Lead

OCBC Bank; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Community initiatives

Learning and development opportunities

Job summary

OCBC Group in Singapore is seeking a capable operations supervisor to perform and oversee daily Pre & Post Processing/COE transactions. You will ensure timely processing, maintain SLAs, manage risks, and lead a team with a focus on service quality and customer care.

You will also train staff, drive continuous process improvements, and step in for AM/BO duties when needed, ensuring efficient end-to-end operations and strong teamwork.

Qualifications

• Plan, Manage and Control Day-to-Day Activities.
• Adhere to Service Level Agreement (SLA) and Procedures/Guidelines.
• Develop, Motivate and Lead Staff.

Responsibilities

• Plan, Manage and Control Day-to-Day Activities.
• Ensure day-to-day operations are done correctly and promptly.
• Monitor activities to ensure quality results.
• Handle, document and resolve all exceptions expeditiously.
• Prepare for contingency in the event of staff shortage.

Job description

OCBC Group in Singapore is seeking a capable operations supervisor to perform and oversee daily Pre & Post Processing/COE transactions. You will ensure timely processing, maintain SLAs, manage risks, and lead a team with a focus on service quality and customer care.

You will also train staff, drive continuous process improvements, and step in for AM/BO duties when needed, ensuring efficient end-to-end operations and strong teamwork.