Test Manager / Test Lead(salary: $8400)

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Singapore seeks an experienced Test Manager/Lead with 7+ years in Unified Communications testing and 3–5 years in leadership. You will define test strategy for UC IVR and Contact Center programs and own quality across releases.

You will mentor teams (onshore/offshore), report progress to senior stakeholders, and oversee test cycles, environments, data, and defects, including CTI/SIP/VoIP integrations and major vendors.

Qualifications

• 7–10 years in Unified Communications testing with 3–5 years in a Test Manager or Lead role.
• Define and own test strategy planning and governance for UC IVR and Contact Center programs.
• Act as the single point of accountability for quality across releases.

Responsibilities

• Lead and mentor test leads and engineers (onshore/offshore).
• Report test progress, risks, and release readiness to senior stakeholders.
• Manage test cycles, environments, data, and defect lifecycle.
• Experience leading testing for IVR systems, Telephony platforms, and TMAC applications.
• Validate inbound, outbound, and callback call flows end-to-end; oversee telecom integrations (CTI, SIP, VoIP, PBX, SBC).
• Exposure to Genesys, Avaya, Cisco, NICE, Amazon Connect; banking/contact center transformations.
• Hands-on knowledge of IVR automation tools and performance/load testing for voice platforms.

Skills

Test Management

Test Leadership

UC Testing

IVR Testing

Telephony

TMAC

Contact Center

Test Strategy

Governance

Mentoring

CTI

SIP

VoIP

PBX

SBC

Genesys

Avaya

NICE

Amazon Connect

Load Testing

Performance Testing

Tools

Empirix

Hammer

Call Master

Job description

We are seeking an experienced Test Manager / Test Lead to join our dynamic team. The ideal candidate will have at least 7 years of experience in software testing and quality assurance, with strong leadership skills to manage testing teams and ensure high-quality project deliveries.

Key Responsibilities & Qualifications:

• Test Manager / Test Lead Singapore with strong experience in IVR Telephony, TMAC, and Contact Center testing.
• Overall 7-10 years in Unified Communications testing; 3-5 years in a Test Manager or Test Lead role.
• Define and own test strategy planning and governance for UC IVR and Contact Center programs.
• Act as the single point of accountability for quality across releases.
• Lead and mentor test leads and engineers (onshore/offshore).
• Report test progress, risks, and release readiness to senior stakeholders.
• Manage test cycles, environments, data, and defect lifecycle.
• Strong experience leading testing for:
• IVR systems, Telephony platforms, and TMAC applications
• Inbound, outbound, and callback call flows (end-to-end validation)
• Telecom integrations including CTI, SIP, VoIP, PBX, SBC, and dialer systems
• Exposure to Genesys, Avaya, Cisco, NICE, Amazon Connect.
• Experience in banking/contact center transformations.
• Hands-on knowledge of IVR Automation Tools (Empirix, Hammer, Call Master, or similar tools).
• Performance and Load Testing experience for voice platforms.