Test Lead/Test Manager

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD is seeking an experienced Test Manager/Lead to shape and govern UC testing across IVR, telephony, TMAC, and contact center programs in Singapore.

You will guide onshore and offshore teams, report release readiness, and drive end-to-end testing strategy for voice platforms.

Qualifications

• 7–10 years of Unified Communications testing experience.

Responsibilities

• Define and own test strategy, planning, and governance for UC, IVR, and Contact Center programs.
• Lead and mentor test leads and test engineers across onshore and offshore teams.
• Report test progress, risks, issues, and release readiness to senior stakeholders.
• Manage test cycles, test environments, test data, and defect lifecycle.
• Lead end-to-end testing for IVR systems, Telephony platforms, TMAC applications, and Contact Center solutions.
• Validate inbound, outbound, and callback call flows and related telecom integrations.
• Test integrations involving CTI, SIP, VoIP, PBX, SBC, and dialer systems.
• Support testing across platforms such as Genesys, Avaya, Cisco, NICE, and Amazon Connect.
• Perform or manage performance and load testing for voice platforms.

Skills

UC testing

Test leadership

Test strategy

Defect management

Performance testing

Load testing

End-to-end testing

Tools

Genesys

Avaya

Cisco

NICE

Amazon Connect

Empirix

Hammer

Call Master

CTI

SIP

VoIP

PBX

SBC

Dialer

Job description

We are looking for an experienced Test Manager / Test Lead to join our team in Singapore. The ideal candidate should have strong experience in Unified Communications (UC) testing, with hands-on expertise in IVR, Telephony, TMAC, and Contact Center testing.

Candidate Eligibility: Singapore Citizens / Singapore PR only

What You'll Do:

Location: Singapore
Role: Test Manager / Test Lead
Work Mode: Work from Office

• Define and own test strategy, planning, and governance for UC, IVR, and Contact Center programs.
• Lead and mentor test leads and test engineers across onshore and offshore teams.
• Report test progress, risks, issues, and release readiness to senior stakeholders.
• Manage test cycles, test environments, test data, and defect lifecycle.
• Lead end-to-end testing for IVR systems, Telephony platforms, TMAC applications, and Contact Center solutions.
• Validate inbound, outbound, and callback call flows and related telecom integrations.
• Test integrations involving CTI, SIP, VoIP, PBX, SBC, and dialer systems.
• Support testing across platforms such as Genesys, Avaya, Cisco, NICE, and Amazon Connect.
• Perform or manage performance and load testing for voice platforms.

What We're Looking For:

• 7–10 years of overall experience in Unified Communications testing.
• 3–5 years of experience working as a Test Manager or Test Lead.
• Strong hands-on experience in IVR, Telephony, TMAC, and Contact Center testing.
• Experience with inbound, outbound, and callback call flows and end-to-end validation.
• Strong knowledge of CTI, SIP, VoIP, PBX, SBC, and dialer technologies.
• Experience with Genesys, Avaya, Cisco, NICE, or Amazon Connect.
• Hands-on experience with IVR automation tools such as Empirix, Hammer, Call Master, or similar tools.
• Experience with performance and load testing for voice platforms.
• Experience in banking or Contact Center transformation projects is an advantage.

Key Skills:

Unified Communications Testing | IVR | Telephony | TMAC | Contact Center | CTI | SIP | VoIP | PBX | SBC | Dialer | Genesys | Avaya | Cisco | NICE | Amazon Connect | IVR Automation | Empirix | Hammer | Call Master | Performance Testing | Load Testing | Test Strategy | Test Management | Defect Management