Temp Medical Records Office Assistant

Institute of Mental Health; Singapore; On-site; SGD 22,320 - 33,480; Full time

Job summary

A leading mental health institution in Singapore is seeking a Temp Medical Records Office Assistant to manage the processing of medical reports and customer inquiries both in-person and remotely. Ideal candidates will have strong communication skills and relevant qualifications. With a commitment to supporting department projects, this role may require work on Saturdays. Join an established team dedicated to mental health services and care delivery.

Qualifications

• Proficient in verbal and written communication.
• Good management of emails and drafting replies.
• Comfortable in communicating with internal and external customers.

Responsibilities

• Process medical reports applications and manage enquiries.
• Sort and scan medical records.
• Retrieval of physical records from store.
• Participate in department projects.
• Complete other work assignments by the department.

Skills

Verbal and written communication skills

Email management

Customer interaction

Education

Diploma/A-level qualification or relevant work experience

Tools

Microsoft Office applications (Excel, Word)

NGEMR

SAP

Medical Records Management System (MRMS)

Job description

Institution: Institute of Mental Health
Family Group: Ancillary
Position: Temp Medical Records Office Assistant
Department: Support Services

Job Description

The Medical Records Office Executive Assistant is part of the Medical Records Office (MRO) team in providing medical reports processing and medical records management services.

Job Responsibilities

• Process medical reports applications and manage enquiries from service channels which include phone, emails and face-to-face (walk-in)
• Sort and scan medical records
• Retrieval of physical records from store
• Participate in department projects and will be activated to work on Saturdays for project duration of 2 to 3 years
• Other work assignments by the department

Requirements

Competency

• Proficient in verbal and written communication skills
• Good in the management of emails and drafting replies to external customers
• Comfortable in communicating with internal and external customers through phone calls and face-to-face interactions

Educational And Professional Requirements

• Diploma/A-level qualification or relevant work experience
• Knowledge in Microsoft Office applications, such as Excel or Word
• Comfortable in learning IT software applications such as NGEMR, SAP, Medical Records Management System (MRMS)

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.