Temp Hospital Call Centre Agent (Novena)

Recruit Express Pte Ltd.; Singapore; On-site; SGD 14,000 - 19,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a 3-month temporary Call Centre Associate for Novena Hospital. The role pays $12 per hour and follows a 5.5-day office schedule.

You will handle general enquiries and appointment requests across multiple channels, ensuring accurate information and courteous service. The position requires teamwork to meet service level targets and maintain quality interactions with callers and patients.

Responsibilities

• Handle general enquiries and appointment requests for the hospital across calls, emails, referrals, and chat channels.
• Understand caller needs and provide accurate information, going above and beyond to assist all enquiries.
• Provide quality customer service and prompt follow-up across all communication channels.
• Collaborate with the team to meet contact centre goals and metrics such as Service Level and Abandon Rates.
• Handle difficult customers and escalate appropriately.
• Maintain adherence to policies and procedures to deliver key performance.

Job description

Recruit Express Pte Ltd in Singapore is seeking a 3-month temporary Call Centre Associate for Novena Hospital. The role pays $12 per hour and follows a 5.5-day office schedule.

You will handle general enquiries and appointment requests across multiple channels, ensuring accurate information and courteous service. The position requires teamwork to meet service level targets and maintain quality interactions with callers and patients.