Hospital Patient Services Agent (Contact Centre)

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 17,000 - 18,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is recruiting for a hospital customer service role deployed to Novena. The position is a 3-month contract with renewal options and pays $12/hour. Working hours are office hours, 5.25 days per week, located at Novena.

Responsibilities include handling patient and visitor enquiries, guiding them to appropriate departments, and performing basic admin tasks. The role requires excellent communication and the ability to work in a fast-paced healthcare environment.

Qualifications

• Excellent communication and interpersonal abilities.
• Comfortable engaging with patients and the public.
• Ability to work in a fast-paced healthcare setting.

Responsibilities

• Attend to patients' and visitors' enquiries via phone and in person.
• Handle incoming calls and provide accurate information on hospital services, appointments and general enquiries.
• Assist patients with appointment-related enquiries and direct them to relevant departments.
• Record and follow up on enquiries where necessary.
• Provide courteous and efficient customer service to patients and visitors.
• Perform basic administrative and data-entry duties.
• Assist with other ad-hoc duties assigned by the supervisor.

Skills

Communication skills

Interpersonal skills

Customer service

Job description

RECRUIT EXPRESS PTE LTD is recruiting for a hospital customer service role deployed to Novena. The position is a 3-month contract with renewal options and pays $12/hour. Working hours are office hours, 5.25 days per week, located at Novena.

Responsibilities include handling patient and visitor enquiries, guiding them to appropriate departments, and performing basic admin tasks. The role requires excellent communication and the ability to work in a fast-paced healthcare environment.